Retail Supervisor - Casino

Working at Achieve is more than just a job.

At the Sewing Basket, we sell donated fabrics, patterns, patchwork, embroidery materials, knitting and crochet yarn, haberdashery and more, while providing employment for people with disability. Our colourful shops give donated fabrics and other products a second life, stopping them from going to landfill. We are opening a new store in Casino, Northern Rivers and we are recruiting new team members.  

Our team makes a real difference in people’s lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We’re committed to making sure everyone can take part - whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The Retail Supervisor will lead and optimise the day-to-day operations of The Sewing Basket store environment. In this role, you will ensure that the retail staff, employees we support, and volunteers have what they require to provide great service to our customers. The potential of The Sewing Basket is fully realised with initiatives planned and implemented to increase sales revenue through local area activities.

Role Responsibilities:   

• Provide leadership, coaching and training to retail staff, employees we support and volunteers to ensure sales targets are met and to promote excellence in customer service
• Supervise the day to day operations of The Sewing Basket store to ensure a safe environment for customers, volunteers and employees, in compliance with the organisation’s policies and procedures and to meet regulatory and legislative requirements as advised by relevant qualified staff within Achieve Australia
• Manage volunteer engagement; including volunteer applications, induction and on-the job training as well as excellence in conflict resolution in all facets of store operations
• Provide support to the Sewing Basket Manager and other retail supervisors as required in particular with conflict resolution, with the aim of further career development within The Sewing Basket and Achieve Australia environments
• Provide customers with the necessary support to ensure that their shopping experience is a happy and satisfying one and that the focus of employees and volunteers is directed towards achieving good outcomes for customers
• Ensure store and stock presentation is always of the highest standard allowing for optimal customer experience and sales
• Ensure the timely provision of all mandatory reporting to meet training and WHS requirements
• Co-ordinate and support the management of stock, maintaining effective stock rotation in the store

To be successful in this role, you will need:

• Demonstrated ability to lead a team.
• Experience in volunteer management and conflict resolution. 
• Knowledge and understanding of the NDIS and working with people with disabilities.
• Knowledge of sewing, quilting and/or related craft.
• Current First Aid and CPR certificate

Great employee benefits

• Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.
• Regular training and support to succeed in your role, including paid induction for frontline staff.
• A strong record of promoting from within.  

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:  

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply: 

To register your interest, please click ‘Apply now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information:

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we’re here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

If you’d like a copy of the role description, have questions about the role, or need help applying, please contact us at careers@achieveaustralia.org.au using the subject line: Retail Supervisor - Casino enquiry via EthicalJobs or call 02 9066 5550.

To learn more about Achieve Australia, visit our website: www.achieveaustralia.org.au