Salesforce AI Engineer

About us: 

pay.com.au is one of Australia’s fastest‑growing technology scale-ups, trusted by businesses. As we continue to scale in Australia and launch into the US under PayRewards.com, our mission is to simplify and supercharge the way they pay everyday expenses. Since 2019, we’ve been transforming business payments by enabling companies—from sole traders to large enterprises. 

Our unified platform lets users link their bank accounts and any major credit card, improving cash flow while unlocking powerful rewards on every transaction.  

Recognised as a rapidly scaling Australian success story—with coverage in outlets like the Australian Financial Review noting our growth with a $600++ million valuation we’re reshaping how businesses think about payments, loyalty and financial efficiency.  

At pay.com.au, you’ll join a fast-growing team shaping the future of B2B payments. Our Melbourne office is a hub of creativity, collaboration, and seriously great coffee—an environment where ideas move quickly and impact is felt every day. If you want to be part of a company with momentum, this is the place to be.   

Why join us? 

• Be part of an exciting Tech Scale-up, with teams across Australia and the USA.   
• Enjoy flexible working arrangements and a great work-life balance. 
• Awarded 2025 People’s Choice Award winner at the Finder Innovation Awards, Finalist for FinTech Organisation of the Year at the 2025 FinTech Australia Finnies, Number 1 on the Smart50 list 2024, Top 3 Deloitte Tech Fast 50 & Victoria State Champion! 
• Grow your career in a culture that values creativity, innovation, and collaboration with access to learning budgets to accelerate your career. 
• Our new Pay HQ in Windsor brings together great coffee, collaborative spaces, and the kind of energy that makes doing your best work easy. 

Salesforce AI Engineer 

We’re hiring a Salesforce AI Engineer to own the platform side of our AI-led revenue engine — building and administering the Agentforce, Einstein and automation capabilities that power a fleet of AI agents engaging signups and leads across email, SMS and LinkedIn. Sitting within Revenue Operations & Systems and reporting to the Head of RevOps & Systems, this is a senior individual contributor role with a dual mandate: build and govern the Salesforce platform’s AI capabilities, and ensure the data model, flows and integrations underneath every AI agent are clean, reliable and scalable. You’ll work as part of a 10-person Salesforce platform team, partnering closely with the AI GTM Engineer who owns the outward-facing agents, so between you the AI layer is built right from the platform up. 

Responsibilities  

• Own and administer the Salesforce platform’s AI capabilities — Agentforce, Einstein, flows and automation — building and governing them so they scale as the system of record for the AI-led revenue engine. 
• Design and build Agentforce agents, actions and topics that power the sales AI roadmap, including AI sales assistant capability, conversation intelligence, post-call coaching and next best action. 
• Own the Salesforce data model, objects and flows that AI agents read and write to — including the outbound and inbound agents built by the AI GTM Engineer — ensuring clean, consistent data underpins reporting and AI decisions. 
• Manage integrations between Salesforce and the wider GTM and AI stack — Clay, Smartlead, Oliv.ai, Aircall and Salesforce Marketing Cloud — plus other LLM APIs where they’re the better tool. 
• Prepare and present Salesforce AI use cases and platform impact to the Salesforce Governance Forum, sequencing delivery against the platform roadmap. 
• Maintain documentation of platform configuration, agent logic and escalation paths in Confluence, and support the wider platform team on release management and quality. 

About You 

• Proven experience building and administering Salesforce — including flows, objects, data models and automation — ideally with hands-on Agentforce or Einstein experience. 
• Hands-on LLM depth: prompt design, evaluation and building against APIs such as Claude or OpenAI, applied within a Salesforce context. 
• Experience integrating Salesforce with modern GTM tooling such as Clay, Smartlead or Salesforce Marketing Cloud. 
• Strong grasp of data governance and platform reliability, with sound judgement on where automation should stop and human oversight begins. 
• Revenue Operations, fintech or payments experience is highly advantageous, along with clear, structured communication for presenting platform strategy to senior stakeholders. 

We know not everyone will meet every requirement, and that’s okay. If you’re excited about the role and believe you can make an impact, we’re keen to hear from you.  

A few more things… 

Successful candidates joining the team will need to complete a National Police Record Check. 

Candidates who require adjustments at any stage of the recruitment process are encouraged to let us know. We’re happy to support you.  

We’re committed to an inclusive and diverse recruitment process where everyone feels respected and supported. We welcome applicants from all backgrounds, identities and abilities and ensure fair, equitable consideration at every stage.