Strategic Account Manager

About Us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10,000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About The Role

Our business team thrives in a fast-paced, ever-evolving environment – and we’re looking for an experienced Account Manager to join our B2B team in Sydney city and surrounding areas.

In this role, you’ll take ownership of a portfolio of business accounts, leading the day-to-day execution of your account strategy while aligning to monthly and quarterly growth targets. By developing a deep understanding of your clients’ businesses, industries, and challenges, you’ll deliver tailored solutions that create meaningful value and drive sustainable growth.

You’ll focus on building long-term partnerships, placing customer satisfaction and loyalty at the centre of everything you do. Rather than chasing short-term wins, you’ll nurture relationships and identify opportunities that support lasting business success for both your clients and the organisation.

Your success will be measured by your ability to achieve key performance outcomes, including sales growth, customer retention, and overall account performance. By building trusted relationships and providing commercially sound solutions, you’ll position yourself as a strategic partner to your customers

What You’ll Do

Execute your account plans in line with monthly and quarterly growth targets. Develop a strong understanding of your client’s businesses, industries, and challenges to deliver tailored solutions. Build and maintain long-term client relationships that drive satisfaction, loyalty, and sustainable growth. Achieve individual performance targets across sales growth, retention, and overall account performance. Identify and progress opportunities for upselling and cross-selling within your portfolio. Maintain a strong and accurate sales pipeline in Salesforce, improving lead generation, opportunity quality, and conversion rates. Use data and insights to manage opportunities effectively and maximise pipeline performance.

About You

You thrive on building strong client relationships and delivering sustainable commercial outcomes. You bring a strategic mindset to account management, backed by strong analytical capability and a proven track record of growing revenue within complex customer portfolios.

You’re comfortable working in a dynamic, fast-paced environment and take pride in balancing strategic planning with disciplined execution

In Addition, You Will Have

7+ years in contract/account management, including 3+ years in face-to-face or field sales with a proven track record in forecasting, managing, and growing sales pipelines. Demonstrated success forecasting and driving sales and margin performance. Strong experience building and managing high-quality sales pipelines (volume, value, win rates, velocity). Proficiency using Salesforce or another enterprise CRM system Strong analytical abilities, using Excel (or similar) to identify customer opportunities and prioritize actions. Strong listening skills and the ability to provide clear feedback A natural relationship builder who can create long-term, profitable customer partnerships

Our culture

Benefits

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands. Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health. Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia Take advantage of outstanding learning and development programs to support your career growth Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.