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Ingram Micro
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: About Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With th…
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About the role
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
About Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialised marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Role Overview
We are seeking a highly experienced Lead Technical Support Engineer to operate as the senior technical leader within the support organization. This role builds upon the Senior Technical Support Engineer (L2) foundation, expanding into technical leadership, cross-functional influence, and operational ownership. The Lead Engineer serves as the voice of Support with Product and Engineering, driving issue resolution at scale while enabling team effectiveness through mentorship, workflow optimization, shift-left initiatives, and continuous innovation.
Key Responsibilities
Mentor team members on leveraging AI and modern tools to elevate overall team capability and scale impact.
Knowledge, Skills, and Experience
What’s on Offer:
Your growth is our priority. Access LinkedIn Learning and a plethora of top-tier training courses to enrich your skills. With a vast organisation like ours, national and international career opportunities abound, putting you firmly in the driver's seat of your career trajectory.
At Ingram Micro, we believe our people are our most important asset, which is why we endeavour to create a positive & rewarding environment for our teams. We are a collaborative team that likes to challenge the status quo and constantly look for better ways to serve our colleagues & customers. Some of our benefits include:
Genuine Career Progression Opportunities
Hybrid Working Environment
Training & Development
Competitive Remuneration Package
Staff Purchase Policy and a generous Benefits Scheme
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Final offers of employment are subject to the completion of relevant pre‑employment background checks.
If you're ready to make a significant impact in driving growth, then this is your opportunity to influence business strategy, lead transformation, and build a high-performing organisation at scale. Join us and be part of a company that is shaping the future of the ICT industry!
sign in above to apply · via ingrammicro.wd5.myworkdayjobs.com
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