Senior Retail Sales Assistant

Senior Retail Sales Assistant | Duranbah, NSW
Casual | Part-time

We are looking for a confident and experienced Senior Sales Assistant to join our vibrant Gift Market team at Tropical Fruit World.

Our Gift Market showcases a curated range of products inspired by the farm itself - from artisan food products and avocado skincare to gifts, homewares and locally inspired merchandise. Many of the products we sell are grown, harvested and created from produce on the farm, giving visitors the opportunity to take a piece of Tropical Fruit World home with them.

This role is ideal for someone who thrives in a fast-paced retail environment, enjoys customer connection, and can confidently step into a leadership role when needed. It is a hands-on senior retail role suited to someone with strong customer service experience, leadership capability, and a passion for creating exceptional customer experiences.

Position Details

• Casual position with opportunity to become permanent part-time

• Thursday to Saturday roster with flexibility

• $35 per hour

• Opportunity to grow within an iconic tourism and retail destination

 Key Responsibilities

• Deliver exceptional customer service and visitor experiences

• Assist with day-to-day retail and customer care operations

• Support the Retail Manager with team supervision and leadership

• Open and close the store independently when required

• Maintain high visual merchandising and presentation standards

• Assist with inventory management, stock control and replenishment

• Process sales, online orders and customer enquiries confidently

• Support ecommerce processes

• Work with Shopify including order management, inventory updates and fulfilment

• Handle customer care enquiries both in person and online

• Assist with general duties to support smooth daily operations

What We’re Looking For

• Previous retail, customer service or supervisor experience

• Shopify experience preferred

• Strong communication and interpersonal skills

• A proactive, organised and reliable attitude

• Ability to multitask in a busy environment

• Confidence working independently and supporting a team

• Strong attention to detail and presentation

• Availability to work Thursday, Friday and Saturdays

What We Offer

• Supportive, welcoming team environment

• Staff discounts across all departments

• Varied role in a busy, engaging workplace

• Opportunity to grow within the business

• A unique setting in the stunning Tweed Valley

• Be a part of a team that feels like family

Why Join Us?

Tropical Fruit World is a family-owned agri-tourism destination set across 215 acres in the stunning Tweed Valley. With tropical fruit orchards, a retail marketplace, café and interactive visitor experiences, no two days are the same. Join a supportive team environment with opportunities to grow within a unique and vibrant business.

Apply Now

If you have a passion for retail and enjoy connecting with customers, we’d love to hear from you. Please send your resume and a short cover letter outlining your experience and availability directly to ••••@tropicalfruitworld.com.au