Platform Operation Lead

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.
Recognized as the #1 Top Employer in Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.
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Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a Platform Operations Lead to join our teamLocation : SydneySalary: AUD 150,742– 171,215 Annual GrossPlease Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Role Overview:We are looking for a highly skilled Platform Operation lead to serve as the top-tier escalation point for infrastructure issues, lead complex troubleshooting efforts, and drive continuous improvement across Platform operations. This role demands deep technical knowledge, strong problem-solving skills, and the ability to mentor junior engineers while collaborating across teams. Key Responsibilities: Administer and support Control‑M components (Enterprise Manager, Server, Agents) ensuring platform availability, stability, and performance.Perform job onboarding and workflow design: create/modify/retire jobs, folders, sub‑applications, and end‑to‑end workflows as per build standards.Configure and maintain dependencies/conditions, resources, calendars, and SLA-driven scheduling for enterprise batch workloads.Manage Control‑M governance: naming conventions, folder structures, parameterization, templates, and scheduling best practices; perform periodic compliance reviews.Proactively monitor batch cycles, handle failures/restarts/reruns, and perform impact analysis to meet SLAs and reduce recurrence.Support Change Management by validating batch-related changes and implementing only through approved ITSM processes and freeze windows.Manage Control‑M integrations/modules: MFT/AFT, Automation API, Application Integrator, and other plugins (DB/Web Services/Cloud such as AWS/Azure where applicable).Perform/coordinate installation, upgrades, patching, configuration reviews, and migrations for Control‑M components as per the agreed support/ownership model.Configure and maintain SSL/TLS and certificate requirements for relevant components (as applicable).Provide z/OS batch operational support using Control‑M: monitor daily/weekly/month-end schedules, analyze SYSOUT/condition codes, and execute recovery with JCL overrides/utilities.Operate and support Control‑D report processing: generation, indexing, archival, secure distribution, and maintenance of mission/report definitions.Provide L2/L3 support for Control‑D Web Access: troubleshoot report visibility/access issues and perform Web Access patching/upgrades/config reviews.Manage/coordinate certificate updates for Control‑D Web Access, including connectivity certificate alignment with mainframe gateway components (e.g., IOAGATE) as per stakeholder ownership.Administer and support Axway SecureTransport / Axway MFT for secure file transfers across internal systems and external partners.Configure/manage SFTP users, trading partners, channels, directories, routing rules, and authentication (key/password/certificate-based).Monitor Axway platform health and transfers: uptime, connection load, logs, failures/retries, and ensure timely resolution of incidents/requests/changes.Troubleshoot complex transfer issues (connectivity, permissions, routing, automation errors) and coordinate with network/security/infrastructure teams for cross-functional resolution.Ensure security and compliance for file transfers: SSH/SSL/TLS/PGP, certificate/SSH key lifecycle management, and audit evidence support.Support Axway platform upgrades/patching/migrations and coordinate monthly OS patching as per schedules and policy.Build/maintain automation scripts (Shell/Bash/Python/PowerShell) to improve efficiency, reduce manual effort, and enhance monitoring/reporting Skills & Competencies:Essential:Administer and support Axway SecureTransport / Axway MFT for secure file transfers across internal systems and external partners.Configure/manage SFTP users, trading partners, channels, directories, routing rules, and authentication (key/password/certificate-based).Monitor Axway platform health and transfers: uptime, connection load, logs, failures/retries, and ensure timely resolution of incidents/requests/changes.Troubleshoot complex transfer issues (connectivity, permissions, routing, automation errors) and coordinate with network/security/infrastructure teams for cross-functional resolution.Ensure security and compliance for file transfers: SSH/SSL/TLS/PGP, certificate/SSH key lifecycle management, and audit evidence support.Support Axway platform upgrades/patching/migrations and coordinate monthly OS patching as per schedules and policy.Build/maintain automation scripts (Shell/Bash/Python/PowerShell) to improve efficiency, reduce manual effort, and enhance monitoring/reportingExcellent troubleshooting, documentation, and communication skills.Preferred:ITIL Knowledge – Incident, Problem, Change, Release, SLA & service lifecycle managemenHigh Availability (HA) – Control‑M EM/Server HA configuration, Axway clustering, failover setup and testingBCP / Disaster Recovery (DR) – DR planning, DR drills, backup and restore strategy, RTO/RPO handlingAutomation & DevOps – Control‑M Automation API, Jobs-as-Code, Jenkins, Git, Shell/Python/PowerShell scriptingMonitoring Tools – Splunk, Dynatrace, AppDynamics, log analysis, proactive alerting and performance monitoringCloud Exposure – AWS/Azure integration with Control‑M, MFT workflows, basic cloud infrastructure understandingNetworking Basics – SFTP, FTP, FTPS protocols, ports, firewalls, DNS, connectivity troubleshootingDatabase Basics – SQL queries for batch troubleshooting, database monitoring and issue analysis ADDITIONALExcellent Customer Interfacing and Vendor Management Skills. Excellent Written and Verbal Communication skills. Strong attention to detail and outstanding analytical and Problem-Solving skills. In addition to compensation aligned with your role, you’ll have access to a wide range of benefits that support your health, career growth, and overall well-being (AU)Income Protection InsurancePaid Parental and Volunteer leavesEmployee Assistance Program (EAP)Flexible working arrangements (hybrid, reviewed case-by-case basis)Health Insurance Discount and Well-being ProgramAccess to Fitness and Gym MembershipsSalary packaging and novated leasing
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role, it may include an initial screening, technical or functional interviews, and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent, respectful, and engaging at every step.
Hear from our recruiter on their experience working with Infosys as an EmployerAt Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email Infy_REC_Helpdesk@infosys.com or call 1-866-472-0935. Alternatively, you can include your preferred method of communication in email, and someone will be in touch.