Housekeeping Supervisor

Company Description

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don't just work in hospitality. You become a Heartist.

Job Description

We are seeking a casual professional and organised Housekeeping Supervisor to join our team. Working closely with the Assistant Executive Housekeeper and Executive Housekeeper, you will help maintain exceptional cleanliness standards and deliver consistently high-quality guest experiences across the hotel.

Your responsibilities include:

• Supervise and support the housekeeping team during daily operations.
• Conduct room inspections to ensure brand and cleanliness standards are maintained.
• Ensure guest requests and special requirements are actioned promptly.
• Reporting maintenance issues, hazards, or faulty equipment.
• Report maintenance issues and follow up on outstanding tasks.
• Assist in creating a positive and productive team environment.
• Ensure safe work practices and compliance with WHS procedures

Qualifications

• Previous experience in housekeeping or hotel operations, preferably in a supervisory role.
• Able to work efficiently in a fast-paced environment.
• Strong attention to detail and pride in maintaining high presentation standards.
• Ability to work independently and take initiative.
• Good communication skills and fluency in English.
• A confident communicator with a positive and team-focused attitude.
• Flexible to work a rotating roster, including weekends and public holidays.
• Well-presented with a commitment to delivering exceptional guest service.
• Physically capable of performing manual tasks (lifting, pushing, pulling, stairs).
• Have full working rights in Australia - this role is not available for sponsorship

Additional Information

What's in it for you

• ALL Heartist Program – Enjoy exclusive discounts on accommodation and food & beverage at Accor properties worldwide.
• Family & Friends Discounts – Share the benefits of your career with your loved ones, offering them discounts on accommodation, services, and events.
• Accor Live Limitless (ALL) Loyalty Program – Earn status and reward points with every stay, unlocking more benefits and experiences.
• Learn Your Way – Access leading training platforms like Accor Academy and Typsy to advance your career and skills.