NDIS Support Coordinator / Employment Coach

NDIS Support Coordinator / Employment Coach – Full-Time

Centre of Hope is looking for a reliable, confident and genuinely caring NDIS Support Coordinator / Employment Coach to join our team on a full-time basis.

This role would suit someone who enjoys supporting people with disability, can manage a busy workload, and is looking for a stable, long-term position within the NDIS sector.

Position Details

• Full-time position – Monday to Friday
• Working hours: 9:00 am to 5:00 pm
• Salary: $74,000 per year + superannuation
• Work from home
• Travel reimbursement provided for approved work-related travel
• Laptop and work phone provided
• Training and handover will be provided
• Ongoing support from the Support Coordination Team Leader

About the Role

You will work as an NDIS Support Coordinator and Employment Coach, supporting participants to understand and use their NDIS plans, connect with suitable services and work towards their individual goals.

The role will also involve supporting participants with employment-related goals, including building their confidence, exploring employment opportunities, developing work readiness and connecting them with suitable training, services and employment pathways.

Although this is a work-from-home position, it is not a fully remote role. You will be required to travel to meet participants and attend appointments based on your weekly schedule.

You may work with participants who have complex disabilities, psychosocial disabilities, mental health support needs, challenging circumstances or complex service environments. You must be comfortable communicating with participants, families, guardians, providers and allied health professionals.

Key Responsibilities

• Provide Support Coordination in line with participants’ NDIS plans, goals and funded supports
• Support participants to understand their plans and connect with appropriate providers
• Assist participants with employment goals and pathways
• Communicate regularly with participants, families, guardians and service providers
• Coordinate with allied health professionals and other stakeholders
• Attend participant meetings, home visits and provider meetings when required
• Maintain accurate case notes, records and documentation
• Prepare professional emails, reports and other written communication
• Manage multiple participants, priorities and deadlines
• Identify and escalate risks or concerns appropriately
• Work closely with and report to the Support Coordination Team Leader
• Follow organisational policies, NDIS requirements and professional boundaries

What We Are Looking For

We are looking for someone who:

• Has genuine care and respect for people with disability
• Is confident working with participants with complex support needs
• Has strong communication and writing skills
• Is organised and able to manage a busy caseload
• Can remain calm and professional when working under pressure
• Is reliable, responsible and able to follow through with tasks
• Is comfortable working independently from home while remaining connected with the team
• Is willing to receive guidance, feedback and supervision from the Team Leader
• Is confident communicating with families, guardians, providers and professionals
• Has good computer and administrative skills
• Is looking for a stable and long-term position
• Has a positive attitude and is willing to learn

Essential Requirements

• Current Australian driver licence
• Reliable own vehicle
• Willingness and ability to travel to participants during working hours
• NDIS Worker Screening Check, or willingness to obtain one
• Working with Children Check where required
• Relevant qualifications and/or experience in disability, community services, mental health, employment services, support coordination or a related field will be highly regarded

Who This Role Will Suit

This is a busy and responsible role. We are looking for someone who genuinely wants to build a career in the disability sector and become a long-term member of our team.

The successful applicant needs to be resilient, dependable and comfortable managing competing priorities. Full training and handover will be provided, but we need someone who is committed to learning the role, taking responsibility for their work and providing participants with respectful and reliable support.

If you are passionate about helping people with disability achieve greater independence, employment and personal goals, we would love to hear from you.

Please apply with your resume and a short cover letter outlining your relevant experience and why you are interested in the NDIS Support Coordinator / Employment Coach position.

Pay: Up to $74,000.00 per year

Experience:

• working with individuals with disabilities: 2 years (Preferred)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Sydney Western Suburbs NSW