Repair Coordinator

At Rizon, we’re safeguarding communities and unlocking potential.

About the Role

As our Repair Coordinator, you will play a central role in ensuring the timely and high-quality completion of repair works for our customers. You will manage multiple projects, coordinate contractors, liaise with clients and insurers, and monitor budgets and KPIs to deliver excellent customer outcomes. This role requires exceptional organisational and communication skills to ensure repairs are completed efficiently, accurately, and safely while keeping customers informed and supported throughout the process.

Key Responsibilities

• Coordinate building repairs and insurance claims, managing multiple projects simultaneously
• Liaise with customers, contractors, insurers, and internal stakeholders to ensure timely and high-quality completion of works       Monitor project progress, costs, and compliance with budgets, KPIs, HSEQ standards, and company procedures
• Maintain accurate records, update project schedules, and provide professional documentation to stakeholders
• Identify opportunities to improve processes, systems, and subcontractor performance, supporting continuous improvement initiatives
• Support and mentor team members, contributing to a collaborative, motivated, and service-oriented culture

About You

• Proven experience in construction, insurance repairs, or project coordination, with strong knowledge of repair works and building codes      
• Ability to read and interpret scopes of works and provide the best solutions for clients    
• Exceptional communication skills – able to liaise confidently with customers, contractors, and internal teams
• Strong organisational skills and ability to manage multiple priorities calmly and effectively   
• High attention to detail, including budgeting, documentation, and reporting 
• Positive, proactive, and motivated with a collaborative team approach

Why Join Us?

• Purpose & Impact – Be part of a purpose-driven organisation helping people rebuild and recover after unexpected events, making a real difference to individuals, families and communities.
• Supportive Team Culture – Our employee-led Culture Club helps bring our people together through social events, team activities and celebrations throughout the year including our national Christmas party.
• Rewards & Recognition – We celebrate our people through our Values Champion Program, including quarterly and annual awards.
• Career Growth & Development – Grow your career with opportunities to learn across the business, including our “Day in the Life” program, where you can spend time exploring other roles within the group.
• Health & Wellbeing – Access confidential support through our Employee Assistance Program (EAP) and participate in wellbeing initiatives like our annual wellness competition.
• Financial & Lifestyle Perks – Enjoy earned wage access, retail discounts with leading brands, exclusive offers with partners like Virgin Australia, Medibank, AHM, Booking.com and Engie, plus discounted gift cards and cashback cards across thousands of retailers.
• Travel & Holiday Benefits – Plan your next getaway with 1000 Mile Travel, our corporate travel partner, offering tailored holiday planning and a $50 voucher on your first booking.
• Office Perks – Start your day right with a complimentary continental breakfast provided, plus barista-style coffee, Friday drinks, and ping pong competitions!

About Us

Rizon is a leading provider of insurance repair and restoration services, supporting insurers, partners and customers across Australia following property damage events. Our team specialises in managing the repair process from initial claim through to completion, ensuring quality outcomes while delivering exceptional customer experiences.

At Rizon, we are committed to safeguarding communities, supporting our partners and creating opportunities for our people to grow and thrive. Our people are our greatest strength. We pride ourselves on our collaborative culture and the support we provide our team, recognising that every individual plays an important role in our success.