Medical Receptionist

This is a casual backfill opportunity for an immediate start, expected to run for approximately 6 weeks with the potential for extension depending on business needs. For the right person, there may also be an opportunity to transition into a full-time role following the backfill period.

The successful candidate can expect to be rostered up to 38 hours per week from Monday to Friday.

Recruitment for this role is being facilitated by Exant HR on behalf of a specialist clinic based in Canberra.

About the Company

Our client is a well-established specialist practice based in Inner South Canberra.

They are seeking an experienced Medical Receptionist who has substantial medical reception experience and can quickly take responsibility for the day-to-day reception and administrative functions of a busy specialist practice.

Key responsibilities

• Answering telephone calls, emails and patient enquiries promptly and professionally

• Welcoming patients and providing calm, respectful and helpful assistance

• Managing appointments, cancellations, waiting lists and clinicians’ schedules

• Processing Medicare and private billings, collecting payments and issuing invoices and receipts

• Maintaining accurate patient demographic, referral and appointment information

• Receiving and processing referrals and other clinical correspondence

• Liaising professionally with patients, general practitioners and other healthcare providers

• Managing sensitive and confidential information appropriately

• Supporting the smooth day-to-day operation of the clinic

• Maintaining an organised, tidy and presentable reception area

About you

To succeed in this position, you will require:

• Availability Monday to Friday between 8.30am - 5pm

• 5+ years' experience as a medical receptionist, preferably within a specialist medical practice

• Experience with medical practice-management software and electronic patient records

• Practical knowledge of Medicare billing, referrals and private patient accounts

• The ability to become productive quickly and perform the role with minimal supervision

• Strong verbal and written communication skills

• A professional, calm and compassionate manner when assisting patients

• Excellent attention to detail and accuracy

• Strong organisation and time-management skills

• The ability to manage competing priorities and interruptions in a busy reception environment

• Sound computer skills, including Microsoft Office

• The ability to maintain strict patient confidentiality and professional boundaries

• Reliability, initiative and the ability to work both independently and collaboratively

• Experience using Xestro or comparable medical practice-management software would be advantageous but is not essential.

Apply now

If you are an experienced Medical Receptionist, we encourage you to submit your application including your CV and a cover letter outlining your relevant experience and interest in this role.