ICT Business Development Manager - AWS

We are looking for a motivated team member and account manager to manage sale of AWS software and services to existing accounts and improve sales by identifying and acquiring new clients and business opportunities to increase our market share in AWS space.

The role will also require managing accounts by constantly understanding their evolving IT needs and maintain customer satisfaction. The role also requires preparing new sales proposals for private and government tenders.

• Client Account Management:

• Manage client accounts throughout their lifecycle, including onboarding new clients and maintaining relationships with existing ones.

• Understand the client's business and IT needs to develop and propose customized solutions.

• Actively engaging with both current and potential clients by regular meetings to identify and capitalize on sales opportunities.

• Evaluating client needs and effectively communicating how our services address those requirements.

• Advocating for the employer's services and offerings to current and potential clients, including price negotiation and contract finalization

• Technical Expertise:

• Possess a strong understanding of ICT products and services, including hardware, software, and cloud-based solutions.

• Provide technical support to clients and troubleshoot any problems they encounter with their ICT systems.

• Sales and Marketing:

• Contribute to the company's sales and marketing efforts by identifying and qualifying new leads.

• Develop and deliver presentations to clients to promote ICT products and services.

• Generating prospect lists of potential client businesses through research using relevant sources.

• Keeping abreast of updates in the employer's and competitors' product offerings, services, and market trends.

• Collaborating with marketing teams to develop targeted strategies for client acquisition and retention.

• Participating in industry events and conferences to network and expand client base.

• Contract Negotiation and Management:

• Negotiate contracts with clients, ensuring they are aligned with both the client's needs and the company's business objectives.

• Manage the entire contract lifecycle, including monitoring performance and ensuring compliance with terms.

• Account Reporting:

• Prepare regular reports on account activity and performance metrics, such as sales figures, customer satisfaction levels, and project progress.

• Analyse account data to identify trends and opportunities for improvement in client service or product offerings.

• Following up with client’s post-sale to ensure satisfaction, facilitate adjustments, and address any issues promptly.

• Generating sales reports and diligently maintaining accurate records of incurred business expenses for reporting purposes.

• Relationship Building:

• Build strong relationships with clients, acting as a trusted advisor and providing guidance on ICT matters.

• Collaborate effectively with other internal teams, such as technical support and engineering, to ensure client satisfaction.

• Qualifications & Experience

• Relevant tertiary qualification in Information Technology, Computer Science, Business, Sales, Marketing or a related discipline is preferred.

This is a full-time position offering a salary of $105,000–$140,000 per annum, depending on qualifications, skills and relevant experience.

• Minimum 3 years of relevant experience in ICT account management, technology sales, business development or a related role.

• Good understanding of ICT products and services, including software, hardware, AWS and cloud-based solutions.

• Demonstrated experience in client relationship management, sales, business development and contract negotiation.

• Experience preparing sales proposals and private or government tenders will be highly regarded.

• Strong communication, negotiation, presentation and stakeholder-management skills.