Aged Care Administrator

About the Role:

We are seeking a friendly, organised, and compassionate Administrator to join our community aged care team. As the first point of contact for clients, families, visitors, and staff, you will play a key role in delivering exceptional customer service while providing efficient administrative support to ensure the smooth day-to-day operation of our office.

Supporting our team delivering services under the Support at Home program, you will help create a welcoming and professional experience for our clients and contribute to the delivery of high-quality community care that enables older Australians to remain independent in their own homes.

Key Responsibilities

• Welcome clients, families, visitors, and contractors in a professional and friendly manner.

• Answer and direct telephone calls and respond to email enquiries.

• Manage reception, appointments, meeting rooms, and general office administration.

• Maintain accurate client records and administrative documentation.

• Assist with client onboarding, service documentation, and general administrative support.

• Liaise with management, care coordinators, support staff, and external service providers.

• Process basic invoicing, payroll, accounts administration, and payments.

• Handle incoming and outgoing mail, deliveries, and office supplies.

• Maintain confidentiality and ensure compliance with privacy legislation and organisational policies.

• Deliver exceptional customer service while supporting a positive and welcoming office environment.
  

About You 

To be successful in this role, you will have:

• Previous experience in reception, administration, or customer service.

• Excellent communication and interpersonal skills.

• Strong organisational skills with the ability to prioritise and manage multiple tasks.

• Sound computer skills, including Microsoft Office and email systems.

• High attention to detail and accuracy.

• A professional, compassionate, and client-focused approach.

• Experience working in community aged care, healthcare, disability, or human services is highly regarded.

• Experience with basic invoicing and payroll processes is desirable.

• An understanding of, or willingness to learn, the Support at Home program and community aged care services.

What We Offer

• A supportive, collaborative and fun team environment.

• The opportunity to make a meaningful difference in the lives of older Australians living independently in the community.

• Ongoing training and professional development.

• Competitive remuneration and employee benefits.

• Opportunities for career growth within a growing community care organisation.

If you are an organised and caring professional who enjoys helping people and thrives in a busy administrative environment, we would love to hear from you.

Apply now and join our team in supporting older Australians to live safely, independently, and with dignity in their own homes.

Please email your resume and cover letter to us; ••••@brighterlivinghomesupport.com.au