Clinic Administration Officer (Medical Receptionist)

Location: Melbourne CBD (Spring Street) Clinic
Employment Type: Full-Time | 38 Hours per WeekJoin Australia's Leading Provider of Occupational Health & General Medical Services
Backed by the world-leading Sonic Healthcare network, Sonic HealthPlus partners with businesses to provide a range of onsite and in-clinic occupational and corporate healthcare services. Sonic HealthPlus is committed to fostering a supportive, inclusive and collaborative workplace where our people thrive. Whether you're wanting to advance your career, develop new skills or looking to make a meaningful difference in your communities, you'll be empowered to grow and succeed with us.

We offer competitive remuneration, ongoing professional development and flexible working opportunities where possible, all within a supportive team culture built on integrity, excellence and care.

About the Role
We're seeking a motivated and organised Clinic Administration Officer to join our team at our Melbourne CBD (Spring Street) Clinic on a full-time basis.

This is an excellent opportunity for someone who enjoys working in a busy healthcare environment, delivering exceptional customer service and managing a variety of administrative responsibilities that support quality patient care and clinic operations.

Reporting directly to the Practice Manager, you will play an important role in ensuring the smooth day-to-day running of the clinic by coordinating appointments, supporting administrative processes and providing a welcoming experience for clients, patients and visitors.

Working closely with our clinical and administration teams, you will contribute to the delivery of efficient and high-quality occupational health and general medical services. Previous medical administration experience is highly regarded; however, training and support will be provided for the right candidate who is eager to learn and develop their skills.

Key Duties & Responsibilities
You will be responsible for, but not limited to:

• Providing professional and friendly reception support to clients, patients and visitors.
• Managing appointment bookings, client enquiries and general clinic correspondence.
• Processing medical bookings and supporting the coordination of health assessments and medical services.
• Administering health questionnaires and ensuring accurate documentation is maintained.
• Managing results, reports and confidential medical information in accordance with privacy requirements.
• Completing data entry and maintaining accurate client records.
• Processing invoices and supporting general administrative functions.
• Assisting the Practice Manager and wider clinic team with day-to-day operational requirements.
• Ensuring a positive client experience through exceptional customer service and effective communication.
• Working collaboratively with healthcare professionals and administration colleagues to support efficient clinic operations.

About You
The successful candidate will be a confident and organised administrator who enjoys working with people and is committed to delivering outstanding service in a healthcare environment.Essential Requirements

• Strong administration skills with excellent attention to detail and accuracy.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with clients and team members.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• A proactive approach with strong organisational skills and the ability to work both independently and as part of a team.
• Commitment to maintaining confidentiality, professionalism and high standards of service.
• Good computer skills and confidence learning new systems and processes.

Desirable

• Previous experience in medical administration, healthcare reception or a similar customer-focused environment.
• Experience using medical practice management software.
• Understanding of healthcare administration processes and terminology.
• Current CPR Certification, or be willing to obtain

Why Choose Sonic HealthPlus?
At Sonic HealthPlus, we value our people and offer a range of benefits to support your career, wellbeing and lifestyle, including:

• Flare benefits platform: Access to exclusive discounts and gift cards for more than 9000 retailer locations across Australia.
• Novated leasing: Opportunity to finance a vehicle of your choice with simplified management and potential tax savings.
• Fitness Passport: Enjoy discounted gym memberships at participating fitness centres across Australia to support your health and wellbeing.
• Employee Assistance Program (EAP): Access free, confidential counselling services for you and your immediate family whenever you need support.
• Career development: As part of the Sonic Healthcare network, you'll have access to structured career progression, ongoing professional development, salary progression and network-wide opportunities to develop your skills.
• Supportive team culture: Work alongside experienced and passionate colleagues who support one another, celebrate success and are committed to making a positive difference, every day.
• Commitment to diversity: Sonic HealthPlus is an equal opportunity employer committed to creating an inclusive workplace. We also value candidates with Australian Defence Force (ADF) experience and encourage veterans and partners of veterans to apply.

Join Sonic HealthPlus
Ready to grow your career? Submit your resume and cover letter today and join Australia's leading occupational healthcare providers!