Salesforce Solution Architect

Location: Sydney, Australia

Experience: 12+ Years

Work Rights: Australian PR / Australian or New Zealand Citizens only

Employment Type: Permanent

Role Overview

We are seeking an experienced Salesforce Solution Architect to design and lead end-to-end Salesforce transformations across Information Management, Integration & Data Architecture, and Multi-Cloud solutions.

The ideal candidate will have strong experience in large-scale Salesforce implementations, enterprise architecture, complex integrations, modern UI technologies, and emerging GenAI / Agentic AI capabilities.

Key Responsibilities

Design scalable end-to-end Salesforce solutions aligned with enterprise architecture and organisational strategy.Lead Integration, Data Architecture and Multi-Cloud solution design.Develop high-quality Solution Architecture and Low-Level Design artefacts covering architecture principles, integration patterns, data models, risks, constraints and recommendations.Collaborate with Business, Enterprise Architecture, IT, Developers, Designers and Testers to drive solution decisions.Guide Technical Delivery teams, review designs and provide technical troubleshooting support.Design solutions for large-scale Salesforce environments involving high-volume transactions, high availability, complex integrations and customer lifecycle platforms.Provide hands-on technical guidance across Apex, LWC, LWR, JavaScript, data modelling and Salesforce design patterns.Recommend appropriate Low-Code vs Pro-Code approaches based on business and technical requirements.Lead user journey preparation, user story reviews, fit-gap analysis and solution design.Evaluate and recommend suitable Salesforce AppExchange products.Manage stakeholder expectations and negotiate solutions with customers and SI partners.Support RFP analysis, proposals, demos, POCs and pre-sales activities.Drive adoption of GenAI and Agentic AI capabilities within Salesforce solutions.

Must-Have Skills

12+ years of experience in Salesforce / CRM technology.Salesforce Certified Application Architect and System Architect certifications.Extensive experience in Salesforce Lightning Development and LWR Sites.Strong Apex, JavaScript, LWC and Trigger Framework expertise.Strong Salesforce Integration and Data Architecture experience.Experience with Service Cloud Voice, New-Gen Omni-Channel and Digital Engagement including Chat, SMS, Voice and WhatsApp.Strong understanding of Low-Code vs Pro-Code methodologies.Experience architecting large-scale, highly integrated and high-availability Salesforce solutions.Strong communication, presentation, collaboration and complex problem-solving skills.Design Thinking mindset.

Good to Have

Marketing Cloud experience.Salesforce Certified Agentforce Specialist / Agentforce Innovator Badge.Experience with GenAI and Agentic AI solutions on Salesforce.Experience in greenfield implementations and Salesforce enhancements.Strong knowledge of Salesforce DevOps, version control, environment and release management.Experience in process re-engineering, requirements gathering and stakeholder management.Pre-sales experience including RFP analysis, proposal creation, demos, POCs and defence presentations.

Key Competencies

Salesforce Architecture | Solution Design | Integration Architecture | Data Architecture | Multi-Cloud | Apex | LWC | LWR | JavaScript | Service Cloud Voice | Omni-Channel | Digital Engagement | GenAI | Agentic AI | Enterprise Architecture

Important: Candidates must have Australian PR, Australian Citizenship, or New Zealand Citizenship to be eligible.