Injury Management Coordinator

Injury Management Coordinator

The core focus of this role is empowering and supporting our managers so they can best support their teams. You will work mostly on-site, providing hands-on support, attending medical appointments with employees, and occasionally conducting welfare checks with patrons who experience injuries on-site.

If you’re looking for a role where you have the ability to influence outcomes and operate beyond processing claims, this might be the role for you!

• Partner directly with managers across all business units.
• Participate in and deliver training and education to equip managers with the tools to support injured workers and navigate return-to-work pathways.
• Coordinate injury response, workers' compensation claims and return-to-work plans under the Workers Rehabilitation and Compensation Act 1988 (Tas).
• Manage and facilitate Mona's Early Intervention injury management program by supporting injured workers to achieve safe, sustainable outcomes.
• Act as a consistent, approachable point of contact for injured workers, communicating clearly and compassionately throughout their recovery.
• Support injured workers to understand their rights, obligations and options at each stage of the claims and return-to-work process.
• Conduct compassionate and prompt welfare checks for patrons injured on-site.
• Maintain strong relationships with medical panels, insurers and allied health providers.
• Attend off-site medical appointments with employees to facilitate clear communication and recovery plans.
• Conduct ergonomic assessments and coordinate the Employee Assistance Program (EAP).
• Create and update job dictionaries to support accurate, evidence-based fitness for work and return-to-work assessments.

• Contribute to proactive injury prevention strategies tailored to diverse work environments, from kitchens to construction.

• Approved training or accreditation as an Injury Management Coordinator under the Tasmanian Act.
• Previous experience in an Injury Management Coordinator role where you have played an advisory role and/or experience in Exercise Physiology, Rehabilitation (Rehab Provider), Physiotherapy or Allied Health.
• Strong working knowledge of the Tasmanian workers' compensation scheme, claims management, return-to-work strategies and relevant privacy legislation.
• Excellent interpersonal skills with a proven track record of coaching, advising and guiding leaders through injury management processes.
• High emotional intelligence, strong negotiation skills and a genuine passion for employee health and recovery.
• Ability to traverse varied terrain across our expansive sites (museum, vineyard, construction areas, etc.).

• A valid driver's licence with the flexibility to travel to external medical appointments with staff.