Senior Customer Service Coordinator

About us

Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.

The next step in your career starts here…

• Permanent, Full-Time opportunity
• Monday to Friday
• Genuine career development and progression opportunities

As the Senior Customer Service Coordinator at our Emerald branch, you'll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch.

You'll enjoy variety in your role including:

• Ensuring the safety of your team and Coates customers
• Lead and inspire a small team to deliver outstanding customer service - you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets.
• Create the best solution / outcome for our customers- develop quotes, raise purchase orders and enter hire agreements.
• Managing administrative tasks, asset and quality management

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you'll bring to the role

This is a senior role so you will have 5+ years in customer facing work experience, as well as:

• Excellent communication skills, both written and verbal
• Ability to multitask and prioritise
• Demonstrated problem solving skills
• Ability to support and lead a team
• A desire to provide amazing customer experience
• General computer skills (MS Word, Excel, Outlook)
• Trade, or previous hire industry experience, will be highly regarded

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity - apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.