Relationships and Partnerships Manager

About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

As a Relationships & Partnerships Manager, you will play a key role in driving the growth and expansion of My Guardian across Sydney and the wider New South Wales market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, managing strategic partnerships, and increasing brand awareness within the Aged Care and NDIS sectors.

This role is ideal for someone who thrives in a fast-paced environment, excels at networking and stakeholder engagement, and is motivated by achieving growth targets while making a meaningful difference in the community.

About the Role

Relationships & Partnerships Manager

• Manage, mentor, and support a team of local (NSW) and interstate Business Development Managers (BDMs) to achieve regional and national growth targets.
• Implement and monitor team KPIs, pipeline activities, and conversion metrics through regular 1:1s and team meetings.
• Cultivate a cohesive, collaborative team culture across geographic boundaries, ensuring interstate remote reports are aligned with head office strategies.
• Coach the BDM team on best-practice relationship building, account management, and effective intake conversion within the sector.

Partnership Development & Strategic Growth

• Maintain and grow a personal caseload of key strategic partnerships, corporate health relationships, and high-value referral accounts.
• Actively promote My Guardian’s services, brand, and values through high-level networking, industry events, and stakeholder engagement.Identify and pursue new national and regional referral networks, corporate partnerships, and community channels.
• Collaborate with the executive and marketing teams to develop innovative referral initiatives and localised growth strategies for the BDM team.
• Oversee the conversion of major referral pipelines, ensuring a seamless, high-quality onboarding experience for complex or high-profile accounts.
• Work closely with NSW and interstate operational leaders to ensure the smooth transition of clients from the BDM pipeline to local care delivery teams.
• Monitor early-stage client and partner satisfaction, proactively addressing feedback to preserve My Guardian’s reputation for excellence.

Skills & Experience

• Proven track record in managing direct reports, with specific experience managing remote or interstate teams highly regarded.
• Strong background in relationship management, business development, or partnerships within the Aged Care or Disability (NDIS) sectors.
• Deep understanding of Support at Home Packages (SaH), NDIS frameworks, funding pathways, and Aged Care Quality Standards.
• Exceptional interpersonal, negotiation, and stakeholder management skills, with the ability to inspire a team and build trust with external partners.
• Demonstrated ability to manage a personal workload while simultaneously driving team performance to meet organizational targets.
• Strong experience utilizing CRM software or care management systems to track pipelines and team activity.
• Current driver’s licence and willingness to travel occasionally to support interstate direct reports and partners.

What We Offer

• Competitive salary package

• Career growth opportunities

• Onsite gym

• Supportive and positive office culture

• Weekly Friday afternoon drinks and nibbles at Head Office

• Healthy snacks and refreshments

Apply Now

Are you ready to lead and inspire? If you are a strategic relationship builder with a passion for leadership and purpose-driven work, we would love to welcome you to our NSW Head Office team.

Please note that only shortlisted candidates will be contacted.