Identity and Access Management (IAM) Officer

Employment Type: Ongoing

Classification: Parliamentary Service Level 4

Closing Date: 11:30pm AEST, 20 August 2026

Contact: Kerry Brookshaw, (02) 6277 9237, Kerry.Brookshaw@aph.gov.au

The Opportunity

The Department of Parliamentary Services (DPS) is recruiting for Parliamentary Services Level 4 Identity and Access Management Officer within the Cyber Security Branch.

The Cyber Security Branch is responsible for protecting the information, systems and digital services that support the Australian Parliament and the parliamentary departments. Within the branch, the Identity and Access Management (IAM) team plays a critical role in ensuring the right people have the right access to the right systems at the right time.

As an Identity and Access Management Officer, you will be responsible for supporting the full ICT identity lifecycle across diverse parliamentary environments. This includes onboarding and offboarding users, processing access requests, validating permissions, maintaining identity records and supporting compliance with access control requirements. You will work closely with parliamentary departments, Senators and Members, electorate staff, parliamentary service employees, ICT teams and business stakeholders to deliver secure and timely access outcomes.

The role combines customer service, security, governance and technical administration, providing valuable exposure to enterprise identity technologies, access management processes and cyber security operations. You will help safeguard access to systems that support the daily operation of Parliament while contributing to the continuous improvement of departmental IAM practices and procedures.

This is an excellent opportunity for someone looking to build a career in cyber security. Few roles offer the same breadth of exposure to identity management, security controls and stakeholder engagement across such a unique and high-profile operating environment.

Who we are looking for

We are seeking a motivated and customer-focused individual who can balance strong service delivery with sound security practices.

The ideal candidate will demonstrate:

• Strong communication and interpersonal skills, with the ability to work effectively with a diverse range of clients and stakeholders.
• A commitment to delivering high-quality customer service and achieving timely outcomes.
• The ability to analyse information, apply established procedures and exercise sound judgement when managing access requests.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• The ability to manage competing priorities and work effectively in a fast-paced operational environment.
• A collaborative approach and the ability to build positive working relationships across technical and non-technical teams.
• An interest in cyber security, identity management and access governance principles.
• A proactive mindset with a willingness to learn new technologies and continuously improve processes.

Knowledge, Experience and Qualifications

• Experience working in an ICT support, service delivery, administration, access management or related operational environment.
• Demonstrated ability to follow documented procedures and work within established governance frameworks.
• Experience working with user accounts, access requests, identity systems or business applications would be advantageous.
• Understanding of basic information security principles and the importance of access controls.
• Experience working with Microsoft technologies, enterprise applications or identity management platforms would be desirable.

Job Specific Requirements:

At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people.

Duty Statement

Classification: Parliamentary Service Level 4

Branch: Cyber Security

Section: Cyber Security Operations

Immediate supervisor: Assistant Director, Identity and Access Management

Duty Statement

Under limited/general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following:

1. Completion of account lifecycle related requests for a variety of clients across the APH environments, including Parliamentary Departments, Parliamentarians and their Staff.

2. Assist in the maintenance of IAM procedures for the department.

3. Promote good security practice and provide advice and guidance to clients on IAM procedures.

4. Build and sustain professional relationships with team members and clients.

Selection Criteria

1. Demonstrated ability to undertake identity and access management activities in a secure, accurate and timely manner, including user onboarding, account maintenance, access provisioning, access changes and offboarding in accordance with approved procedures.

2. Sound understanding of ICT security principles and access control practices, including the importance of least privilege, appropriate approval pathways, segregation of duties, account lifecycle management and protecting sensitive information.

3. Demonstrated ability to deliver high-quality client service to a diverse client base, including the ability to interpret requests, provide clear advice, manage competing priorities and escalate issues appropriately.

4. Well-developed written and verbal communication skills, including the ability to document actions accurately, maintain procedures, explain IAM processes clearly and promote good security practice to clients and stakeholders.

5. Ability to work collaboratively and build effective working relationships, including with team members, internal business areas, Parliamentarians’ offices and other stakeholders across APH-supported environments.

6. Demonstrated attention to detail, judgement and integrity when handling ICT accounts and access permissions, including the ability to follow policy, identify anomalies or risks, and maintain accurate records to support auditability and compliance.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

How to apply

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile. Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

For additional guidance when crafting you application, please refer to the DPS Recruitment - Candidate Information Pack, which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively.

Our purpose and values

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia’s parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building’s architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

What we can offer

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles
• ongoing opportunities to learn and develop new capabilities
• a competitive remuneration package
• free on-site parking
• free gym membership and access to recreational facilities available a APH
• childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH.

Salary

Currently, the salary range for this position is $83,415 - $90,639 per annum.

Conditions of Employment

Employment opportunities at the department are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship: Section 22 of the Parliamentary Service Act 1999 requires that employees of the Parliamentary Service are generally required to be Australian citizens. However, if you are not an Australian citizen you may be considered for engagement on the condition that you are able to gain Australian Citizenship within a specified time. Failure to obtain citizenship within the timeframe could lead to termination of employment.
  
• Loss and resumption of Australian citizenship: Under historical provisions of the Australian Citizenship Act 1948 (section 17), some Australian citizens automatically lost their citizenship if they voluntarily acquired the citizenship of another country between 26 January 1949 and 3 April 2002. This loss occurred by operation of law and may not have been known to the individual at the time. Although these provisions were repealed in 2002 to allow dual citizenship, the repeal did not restore citizenship that was previously lost. Individuals who believe they may be affected are recommended to seek advice about resuming their Australian citizenship. Further information, is available on the Department of Home Affairs website.
• • Applicants who progress to the offer stage with our department who have been affected by the loss of citizenship as outlined above will be required to demonstrate within a reasonable time that they have resumed, or are actively undertaking the process to resume, Australian citizenship.
    
• Security clearance and character clearance: the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.
  
• Health assessment: a pre-employment health assessment will be required where there are physical or medical requirements for the role.
  
• External Work Approval: Employees must seek approval for any paid employment outside the department and declare voluntary activities that could impact their role.