Assistant Store Manager – IGA

About the role

As the Second in Charge (2IC), you will play a critical role in supporting the management team to maximise store profitability, uphold operational standards, and lead a high performing team. You will step into full leadership responsibilities in the absence of the Store Manager and ensure smooth, efficient, and customer focused operations at all times.

Key responsibilities

• Support the Store Manager in overseeing daily store operations

• Resolve customer issues by identifying effective and timely solutions

• Drive sales and profitability by identifying opportunities for growth

• Lead, motivate, and develop team members to deliver exceptional service

• Manage staff performance and address employee issues professionally

• Coordinate stock management, including stock filling, rotation, and code checks

• Work in freezer and cool room environments as required

• Ensure compliance with store standards, security procedures, and safe work practices

• Maintain high housekeeping and presentation standards

• Communicate effectively with suppliers, customers, and internal teams

About you

• Significant supermarket or retail experience is essential

• Proven leadership capability with the ability to motivate and guide a team

• Strong operational experience across stock management, inventory control, and front end/office functions

• Hands on, proactive, and solutions focused approach

• Excellent communication, interpersonal, and organisational skills

• High attention to detail with the ability to prioritise and meet deadlines

• Strong problem solving skills and the ability to enforce store standards consistently

• Work effectively as part of a team and lead by example

• Hold a current Police Clearance

• Hold a valid RSA certificate

Benefits

• Employee discount

• Professional development and leadership growth opportunities