Diagnostic Technical Support Specialist – Automotive (OEM)

We are Australia’s fastest growing automotive brand, expanding rapidly across our dealer network and product portfolio.

We are seeking a Technical Support Specialist with strong diagnostic capability and a genuine interest in modern vehicle systems. This role suits a technician who enjoys problem-solving, working with advanced electronics, and supporting other technicians to resolve complex faults.

You will work across a wide range of systems including ADAS, body control modules, vehicle networks, and software-driven platforms, while gaining exposure to OEM-level diagnostics, factory systems, and new model launches.

This is not a customer call-centre or IT support role. It is a hands-on technical position supporting dealership technicians in a growing OEM environment.

• Provide technical support to dealer technicians on diagnostics and repair procedures

• Assist with fault diagnosis across systems including ADAS, body control modules (BCM), powertrain, chassis, and infotainment

• Use OEM diagnostic tools and software to analyse faults, read live data, and guide repairs

• Support electrical diagnosis including CAN / LIN communication, sensors, actuators, and control modules

• Escalate complex technical cases to senior technical and factory teams where required

• Support technical readiness for new model launches and technical updates

• Assist with technical training and technical guidance to dealer technicians

• Maintain accurate technical case records, notes, and reports

• Identify recurring technical issues and provide feedback to improve product quality

• Qualified automotive mechanic or auto electrician (or equivalent experience)

• Dealership experience diagnosing and repairing modern vehicles

• Strong interest and aptitude for diagnostics and electrical fault finding

• Working knowledge of modern vehicle systems, including:

  • ADAS (radar, cameras, calibration)

  • Body control modules (BCM)

  • CAN / LIN vehicle networks

  • Infotainment and software updates

  • Sensors, actuators, and control units

• Comfortable using diagnostic tools, wiring diagrams, and technical documentation

• Clear communicator able to explain technical concepts logically

• Well organised, detail-focused, and comfortable managing multiple cases

• Holds (or is eligible to hold) a valid automotive repairer’s licence

• Willing to travel occasionally for dealer support or training

• Join Australia’s fastest growing automotive brand

• Work with modern vehicle technology and OEM diagnostic systems

• Exposure to new model launches and factory technical processes

• Clear development pathways into advanced technical, training, or product roles

• Hybrid working environment

• Competitive remuneration and tools of trade