Client Care Representative

Great penalty rates with nights and weekend workAn interesting role with a good mix of admin, people, and pets!Lovely supportive team culture

Join a passionate and supportive team at Animal Emergency Service (AES), an after-hours Emergency and Critical Care hospital in Jindalee. As the welcoming face of our hospital, you’ll support clients and their pets during times of critical need while working alongside a dedicated veterinary team.

About The Role

As a Client Care Representative, you will manage front-of-house operations including client communication, scheduling, administration, and patient admissions and discharges. Your empathy, professionalism, and ability to remain calm under pressure will help create a smooth and compassionate experience for both clients and referring vets.

This is a Casual role with a mix of early morning, night, weekend, and public holiday shifts.

Key Responsibilities

Provide exceptional service via phone, email, and in person Coordinate patient admissions and discharges with accurate records Support invoicing, payments, and general administration Assist with client follow-ups and promotional activities Communicate with warmth, empathy, and professionalism Participate in team meetings and training initiatives

What We’re Looking For

Experience in a client service or administrative role ideally in the veterinary industry Strong communication and organisational skills High emotional intelligence and resilience in a fast-paced environment IT Proficiency Availability to work a variety of evenings, nights, weekends, and public holidays

Why Join Us?

Hourly rate from $34.24/hr + super + penalty rates Join Australia’s largest employee-owned veterinary group Fitness Passport – discounted gym memberships Pet wellbeing discounts on treatments and products Employee Assistance Program and wellbeing initiatives Training, development, and internal career opportunities Flexible rosters supporting work-life balance Supportive, values-led leadership team

At AES, we value kindness, professionalism, and genuine care. If you’re ready to be part of a team making a real difference in emergency veterinary care, apply today as applications will be reviewed as they are received.