Chief Of Staff

About Us

Loop IQ is a purpose-built intelligence platform helping care organisations move beyond fragmented spreadsheets and manual reporting — delivering the accuracy, auditability, and confidence that regulated environments demand. Alongside the platform sits our strategic consulting wing, guiding organisations through implementation and optimisation so the technology delivers from day one.

We are founder-led and family-backed. That gives us something rare for a software company at our stage: the ability to run a deliberate, disciplined path from product-market fit to recurring revenue without the cadence of an external investor base. We make long-horizon decisions, we move quickly, and we expect the same of the people we hire.

Why work at Loop IQ?

Build something that matters — We’re solving a real problem in a sector that affects millions of Australians. The work you do here has a direct line to better outcomes in aged care.

Grow with intention — We invest in our people through dedicated learning budgets, performance bonuses, and genuine wellbeing support — because great work starts with great people.

A culture worth showing up for — We’re a small, high-trust team that values different perspectives, moves fast, and communicates openly. There’s no politics here, just good people doing meaningful work.

Rare access, real impact — We operate at the intersection of health data, government, and enterprise. The market access and relationships we’ve built are genuinely hard to find at this stage of a company.

About the Role

We’re hiring a Chief of Staff to be the single point of leverage that lets the CEO go almost entirely outward-facing — in front of customers, channel partners, and the conversations that build the next twenty deals. The role is built to be the business partner to every function — Finance, Operations, HR, People Operations, Sales, Customer and Partners — and the connective tissue between them and the CEO.

You translate strategy into execution at the function level, you bring function-level reality back up, and you own the projects that don’t sit cleanly in any single team.

This is a full-time role, open to Melbourne-based candidates only. It is predominantly in-office at our Melbourne CBD location (minimum 3 days per week, with WFH flexibility around that) and includes some interstate travel. We are not considering candidates outside Melbourne for this role.

This is not an executive assistant role and it is not a “shadow the CEO” role. It is a hands-on, builder’s seat at a software company with paying customers, named channel partners and a real product. You will leave fingerprints on every part of the business.

A Day in the Life

The role is deliberately balanced — roughly half strategic, half operational — and will flex with the calendar (release cycles, partner reviews, sales pushes, audits). One day you might be running the weekly leadership rhythm and tightening up decision logs; the next, you’re drafting a statement of work after an enterprise prospect meeting, sitting in a function lead’s cadence to unblock a decision, or owning a channel partner program end-to-end. You’ll draft what the CEO would otherwise draft — internal announcements, customer and partner correspondence, leadership updates — and pick up the unglamorous work sitting in nobody’s lane.

What You’ll Own

The operating cadence. Run the weekly leadership rhythm and the “operating recipe” that documents how Loop IQ runs end-to-end. Make sure decisions are captured, owners are clear, and nothing slips between meetings.

Business partner across the functions. Be the go-to partner for the leads of Finance, Operations, HR, People Operations, Sales, Customer and Partners. Sit in their cadences, understand their constraints, help them unblock, and translate the CEO’s priorities into work each function can actually execute.

Strategic and cross-functional projects. Lead the projects that are too important to delegate to a single function but too time-consuming for the CEO to carry — channel partner programs with our national partners, customer conversion playbooks, new commercial materials, customer onboarding programs.

Customer and partner-facing work. Sit alongside the CEO in channel partner reviews and enterprise prospect meetings, then own the follow-through. Draft proposals, statements of work and meeting notes; chase the next steps; and keep deals moving between sessions.

Communications and decision support. Draft what the CEO would otherwise draft — internal announcements, customer and partner correspondence, leadership-team updates. Build the briefs and decision memos that make hard calls easier and faster to make.

Internal operations and rhythm. Partner with the Operations, Finance, HR and People Operations team on the basics of running the company — vendor management, contractor and PO discipline, the People moments that need a quiet hand, and the weekly housekeeping that keeps a small company running cleanly.

The unglamorous work that compounds. When something is broken, ambiguous or sitting in nobody’s lane, you pick it up. The role grows in proportion to the things you take off the founder’s plate.

What Success Looks Like

• The CEO spends a clear majority of their week with customers and channel partners — and you can show, on paper, what they used to do that you now run
• Each function lead (Finance, Operations, HR, People Operations, Sales, Customer, Partners) describes you as their first call when they need to align on priorities, unblock a decision, or get something across the line
• Loop IQ has a documented operating system — meeting cadences, decision logs, KPI dashboards, the operating recipe — that a new joiner can read and understand in a day
• The customer pipeline and channel-partner motions are progressing through a defined commercial process you help run, with clean handovers between the CEO and the team
• The leadership team and the broader Loop IQ team know what’s happening, why, and what’s expected of them — because the operating rhythm and internal communications have become consistently good

Experience & Background

You are a self-starter and a self-finisher. You can take an ambiguous direction from the CEO, interpret it, get the right people moving, align everyone on what “done” looks like, and bring it home as a measurable business outcome — not a status update. Specifically, you will likely have:

• 6–10+ years of experience, with meaningful time inside a software, SaaS or technology business — Chief of Staff, strategy and operations, founding-team operator, management consulting transitioning into operating, or a strong commercial / engineering / product background you are now scaling into a generalist seat
• Genuine software literacy — you don’t need to write production code, but you need to credibly engage with engineers, product managers, sales leads and customer teams
• A client-facing presence — you can sit in front of an enterprise customer or a channel partner, hold the room, and represent Loop IQ at a level that reflects well on the company
• A natural business-partner instinct — you partner without owning, you challenge without blocking, and you build trust quickly with senior people across very different disciplines
• An outcomes-orientation — you define success in terms of business results delivered, not tasks completed, decks produced or meetings run
• Excellent written communication — internal updates, customer follow-ups, partner emails, decision memos that go out under the company’s name
• Sound commercial and financial judgement — you can read a management report, follow a forecast, and challenge a number that looks wrong
• Discretion and steadiness — you will sit at the centre of the business, see everything, and keep your counsel

Ways of Working

• Operates with a high degree of professional integrity, discretion, and accountability
• Moves quickly without breaking things, writes clearly, and would rather build the system than complain about its absence
• Strong ownership mindset — carries ambiguous, multi-stakeholder programs end-to-end and reports back in outcomes
• Comfortable working across functional boundaries with every team in the business
• Demonstrated AI literacy, including practical experience using AI tools responsibly in a professional context

Bonus Skills

• Prior experience inside a RegTech, analytics, healthtech, govtech or other regulated-industry software business
• Exposure to channel sales motions or partner ecosystems involving large national distributors or systems integrators
• Experience designing or running an operating cadence (leadership meetings, KPI rhythm, decision logs) inside a small but growing company
• A track record of working effectively with founder-led businesses