Customer Experience Coordinator - Preconstruction

• Own the customer journey from sign-up through to construction readiness
• Join a supportive team passionate about customer experience excellence
• Build a rewarding career with growth, flexibility and great benefits

 

Join our growing team! Due to business growth, we have two Customer Experience Coordinator opportunities available: one permanent full-time role and one 12-month fixed-term contract.

As a Customer Experience Coordinator - Preconstruction, you'll be the key point of contact for customers throughout the preconstruction stage of their building journey, from sign-up through to Ready to Start (RTS). You'll play an essential role in creating a positive customer experience by providing proactive communication, building trust, and ensuring jobs progress smoothly through every milestone. 

Your responsibilities will include:

• Managing the customer experience throughout the preconstruction journey from sign-up to Ready to Start (RTS)
• Providing regular customer updates, responding to enquiries, and building strong customer relationships through clear and professional communication
• Coordinating key preconstruction milestones including contracts, selections appointments, finance approvals, settlement, permits, service connections and variations 
• Liaising with internal stakeholders across Sales, Drafting, Estimating, Workflow, Approvals and Operations to resolve issues and maintain job momentum
• Maintaining accurate customer records, documentation and file notes to support transparency, compliance and reporting requirements 
• Monitoring progress against timelines and proactively identifying and escalating risks, delays or customer concerns
• Contributing to continuous improvement initiatives by sharing customer feedback and identifying opportunities to enhance the customer journey

We're looking for someone who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences.

You'll be successful in this role if you have:

• Proven experience delivering outstanding customer service
• Excellent communication and relationship-building skills
• Strong organisational, time management and administrative skills
• High attention to detail and the ability to manage multiple priorities simultaneously
• A proactive, solutions-focused approach to problem solving
• Confidence working across multiple systems and maintaining accurate records
• A positive attitude, strong work ethic and customer-first mindset
• The ability to work collaboratively with a wide range of internal stakeholders to achieve shared goals

Experience within residential construction or building-related industries will be highly regarded but is not essential.

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.