Senior Investigator Reportable Conduct & Senior Complaints Officer

More Than Just a Job!

At Communities we play a vital role in supporting and strengthening communities across Western Australia. We provide services and work with our partners to keep children safe, provide vital community services, including in emergencies, address homelessness, prevent family and domestic violence and provide stewardship for the disability sector. Our work also includes regulating early childhood education and care and leading initiatives across women’s interests, youth, seniors and ageing, carers, and volunteering.

Why Work With Us?

• We offer some of the most competitive public sector wages in Australia.
• Flexible work options – flexi leave, banked leave and public service holidays.
• More for your future – 12 per cent employer super contributions.
• Smart salary packaging – novated leases & work laptops.

Read more about the benefits of working with us.

Your Role. Your Impact.

The Department of Communities Complaints Management Unit (CMU) and Reportable Conduct Team (RCT) are small, supportive teams that provide a unique opportunity to utilise your child protection experience and expertise.

The Roles:

CMU respond to complaints about services provided by Communities and the role includes:

• Assessing and lodging Tier One complaints for investigation by the District.
• Undertaking Tier Two complaint investigations for matters not resolved at Tier One.

RCT ensures Communities meets the obligations of the Reportable Conduct Scheme in relation to allegations of harm to children by employees and carers and the role includes:

• Assessing and notifying reportable allegations to the Ombudsman WA
• Completing Reportable Conduct Investigation Reports based on Communities existing processes.

We believe all our people are leaders, regardless of their role. Our Leadership Expectations, outlined in Building Leadership Impact, describe the behaviours and mindsets we value. The leadership context for this position is Leading Others.

If you’d like to know more about the team or the role, connect with  Rebecca Francis, Manager CMU, on 0435 051 ***, or  Sheridan Golding, Manager RCT on 0466 843 ***.

For more details, please refer to the attached Job Description Form (JDF).

Opportunities Available

A number of flexible, fixed term positions are available in 2026/27 across both teams, with opportunities for part time work and variable length contracts up to 30 June 2027.  

Recruitment Pool: This recruitment pool may be used to fill various fixed term or permanent, full-time positions arising within the next 12 months.

Applicants will be considered for vacancies in the location of the advertised role/location preferences specified in their application
Qualification Requirements

• Bachelor’s degree in Social Work / Psychology / relevant human services area.
• Overseas qualifications must be assessed for Australian equivalency.

• Refer to our website for information about the qualification requirements for this role, and how we will be assessing your qualifications.

How to Apply – It’s Easy Select “Apply for Job” and upload the following documents (Word or PDF only):

1. Your current resume/CV.
2. A short written statement up to 2 pages demonstrating:

• Proven significant experience and skills in the assessment and investigation of high level, complex and sensitive child protection matters, including issues relating to the safety and wellbeing of children, children in care and family violence.
• Highly developed oral, written and interpersonal communication skills, including high- level report writing and a demonstrated ability to manage stakeholder relationships within and external to the Department.

1. A copy of your degree certificate and academic transcript (plus unit descriptors and/or overseas qualification assessment if applicable).
2. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).

Applicants who are short listed will be assessed on all the Work Related Requirements (Selection Criteria) during the selection process.

Appointment is subject to meeting all Suitability Requirements.

The Suitability Requirements may be assessed at any stage of the recruitment process, which may include interview, referee reports and/or other assessment methods.

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Michela Orsini, HR Consultant at *************@communities.wa.gov.au and via phone 0434 464 ***.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Integrity and Honesty
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. To read more, click here.  

Need Assistance?

If you would like to discuss:

• adjustments,
• alternative formats,
• recruitment enquiries or,
• technical issues

We can also be contacted via the National Relay Service on the following numbers

National Relay Service:
TTY/Voice: 133 677
Speak & Listen: 1300 555 ***
SMS Relay: 0423 677 ***

Privacy Notice

Personal information is collected and managed in accordance with the Privacy and Responsible Information Sharing Act 2024 (PRIS Act). By submitting your application, you acknowledge the collection of your personal information. For further details on how your information is handled, please view our Privacy Policy.

Please note: This recruitment process may be closed or withdrawn at any stage. Applicants will be notified if this occurs.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.

Attachments:
- Application Form
- Information for Job Applicants.pdf
- JDF - Senior Investigator Reportable Conduct - OOQ3 .docx
- JDF - Senior Complaints Officer (Complaints Management) - OOQ 3.docx

You can view and print these PDF attachments by downloading Adobe Reader.