NDIS Administration Coordinator

NDIS Administration Coordinator

About the Role

We are seeking an experienced and highly organised NDIS Administration Coordinator to support the day-to-day operations of our registered NDIS provider.

This is a varied and hands-on role supporting participant intake and onboarding, staff onboarding and compliance, documentation, record management, and general administration.

You will work closely with directors, participants, families, staff, and external providers to ensure our administrative and compliance processes are efficient, accurate, and up to date.

Key Responsibilities

• Manage incoming phone calls, emails, enquiries, and general administration

• Coordinate participant intake, onboarding, service agreements, and required documentation

• Maintain accurate and up-to-date participant records and files

• Coordinate staff onboarding, induction, and compliance documentation

• Monitor staff compliance including NDIS Worker Screening Checks, Working with Children Checks, licences, qualifications, and training

• Follow up outstanding participant and staff documentation

• Assist with compliance checks, audits, incident records, and document management

• Provide administrative and scheduling support to management and the wider team

• Prepare correspondence, reports, forms, and other administrative documents

• Liaise professionally with participants, families, guardians, nominees, staff, support coordinators, and external providers

• Maintain a high level of confidentiality, accuracy, and professionalism

• Assist with improving administrative systems and processes as the organisation grows

About You

We are looking for someone who is organised, reliable, proactive, and detail-focused, with a strong understanding of administration within the NDIS or community services sector.

You will be:

• Experienced in NDIS, disability, healthcare, community services, or similar administration

• Highly organised with excellent attention to detail

• Confident communicating with participants, families, staff, and external stakeholders

• Comfortable managing multiple priorities and deadlines

• Proactive in following up outstanding tasks and documentation

• Professional, approachable, and committed to providing high-quality service

• Confident using administrative systems

• Able to work independently while also being a strong team player

Essential Requirements

• Previous experience in administration, intake, onboarding, or coordination

• Experience within the NDIS, disability, healthcare, aged care, or community services sector

• Understanding of NDIS participant and staff compliance requirements

• Current NDIS Worker Screening Check

• Current Working with Children Check

• Current Driver's Licence

• Reliable vehicle

• Full working rights in Australia

What We Offer

• A supportive and professional team environment

• A varied and rewarding role within a growing registered NDIS provider

• The opportunity to make a meaningful difference to participants and their families

• Ongoing learning and development opportunities

• A role with genuine opportunity to grow as the organisation grows

If you are an organised and motivated administrator who enjoys working with people, systems, and compliance, we would love to hear from you.