Restoration Claims Administrator

Our restoration company has been specialising in Insurance Repairs for over 20 years. We are an energetic team of highly skilled individuals and have an opportunity for a Restoration Claims Administration to join our growing team on a full-time permanent basis.

We are an industry leader in our field and have built an enviable reputation based on producing quality results for our customers. The role will keep you on your toes with the variety of services we offer while working in a supportive professional environment.

Centrally located in Beenleigh, our head office services Brisbane Metro, Gold Coast, Sunshine Coast, and Ipswich areas. Safety, Customer Service, Technology, and Quality are critical to the role. The right applicant will understand the importance of each and excel in all of them. We can guarantee that no two days will be the same.

Candidates with a background in construction administration, scheduling, insurance, or customer service will have a distinct advantage. These experiences provide valuable skills and insights that will give you a head start in excelling in this role.

The ideal candidate will possess:

• A minimum of two years’ experience in a administration role.

• Ability to communicate effectively – both written and verbally.

• A positive and friendly "can do" approach to life and work.

• Excellent time management and organisational skills.

• Fast and enthusiastic learner.

• Extremely reliable and dependable.

• Well presented with a keen eye for detail.

• Excellent and professional phone manner.

• Intermediate/advanced knowledge of Microsoft Office Suite.

• Minimum typing speed 60wpm.

• Ability to show empathy and compassion.

• Work well under pressure in a fast-paced environment.

• Current and valid driver’s license.

• Ability to provide a criminal history check.

Your day-to-day duties will include:

• Liaising with owners and insurers to advise on updates with their claim

• Assist our assessors, contractors, trades, and suppliers

• Administration duties such as data entry, scheduling bookings, and customer queries

• Maintaining our shared inbox, updating customer portals, and quote creation

• Adhering to KPIs

• Repair coordination

• Assisting with report writing

• Answering, screening, and directing incoming calls (multi-line phone system)

• Processing incoming and outgoing mail and emails

• Managing incoming jobs

• General administration support

• Prepare and submit causation reports

• Create and submit damaged inventory lists

Required skills and experience:

• Strong written and verbal communication skills

• Attention to detail and accuracy

• High level of customer service skills, including a professional telephone manner

• Excellent time management and organisational skills

• Ability to work well within a team or independently

• Ability to problem-solve and adapt to rapidly changing situations

• Experience within the insurance building/insurance claims industry is highly advantageous

• Prime Ecosystem experience is desirable, however not necessary as training will be provided

In return, we will offer you:

• Salary package to match your qualifications and experience.

• Training.

• Uniform.

• A supportive and friendly team environment.

Leader Restoration strives to increase Indigenous representation and engagement, acknowledging the significant contributions of Aboriginal and Torres Strait Islander people in different areas. Joining us provides an opportunity to deepen Leader Restoration's understanding and respect for their cultures, ensuring that our work accurately represents the diverse Australian population we serve.

Hours of work are Monday to Friday, 8:30am - 5:00pm. This position is a full-time permanent role. You will be required to work at our Head Office in Beenleigh.

We look forward to receiving your application. If you have any questions, please reach out to ***********@qat.com.au.