Business Operations Manager - Security

Allied Security is an Australasian company with extensive coverage across Australia and New Zealand. Formed by current management in 1992, and as a result of the dedication of our staff, Allied Security has grown into a national and international security company.

We expand through building strong relationships based on high levels of service, professionalism, and attention to client needs. This growth has also allowed us to offer a more comprehensive service, competitive pricing and a wider set of skills and capability that only comes from a company with the scope of Allied Security.

Duties and Responsibilities

Planning and Operations

• Advise senior management on operational requirements and resource planning to meet customer contract and tender obligations.

• Manage and allocate resources to ensure contractual service delivery across all assigned sites.

• Oversee workforce planning, including permanent, part-time, and casual employees, to maintain adequate site coverage.

• Support recruitment activities, including sourcing, interviewing, and onboarding new employees as required.

• Monitor rostered and worked hours to ensure compliance with employment obligations and contract requirements.

• Measure, monitor, and report on contract performance against agreed client KPIs and service levels.

• Support the implementation of new contracts, projects, and operational initiatives.

• Identify opportunities for operational efficiencies and continuous improvement.

Client and Stakeholder Management

• Develop and maintain strong relationships with clients and key stakeholders.

• Act as the primary operational escalation point for client concerns and service issues.

• Conduct regular client meetings and reviews to ensure service expectations are met or exceeded.

• Ensure operational delivery aligns with contract requirements and client expectations.

Administration and Reporting

• Prepare operational reports, including daily, weekly, monthly, and annual performance reports.

• Maintain accurate employee, training, and compliance records.

• Complete general operational administration and documentation requirements.

• Support payroll validation processes through accurate roster and timesheet management.

• Monitor and record mandatory training, licensing, and compliance requirements for all security personnel.

Quality, Safety and Compliance

• Implement and maintain Quality, Work Health and Safety (WHS), and Environmental Management System requirements.

• Ensure all employees understand and comply with relevant policies, procedures, and reporting processes.

• Conduct workplace inspections, audits, and investigations as required.

• Identify, report, and implement corrective actions to address non-conformances and prevent recurrence.

• Promote a strong safety culture and ensure compliance with legislative and client-specific requirements.

Leadership and Team Management

• Be accountable for the operational delivery and performance of client sites.

• Ensure site teams consistently deliver security services to the highest professional standard.

• Foster a collaborative, high-performing team culture across Allied Security employees and contracted personnel.

• Ensure all security staff are appropriately trained, licensed, inducted, and deployed to meet operational requirements.

• Conduct performance management, coaching, and development activities in line with Allied Security policies and procedures.

• Lead by example by demonstrating professionalism, accountability, and a strong customer service focus.

Other Responsibilities

• Participate in after-hours operational support and incident management as required.

• Support business development activities, including tender responses and client retention initiatives.

• Undertake other duties as reasonably directed by management.

Skills and Experience

Essential

• MUST HAVE current NV1 Clearance

• Minimum 5 years' experience in the security industry.

• Previous experience in an Operations Manager, State Operations Lead, Regional Manager, or similar operational leadership role.

• Sound knowledge of security operations, workforce management, and industry best practices.

• Strong understanding of workplace health and safety legislation and compliance requirements.

• Demonstrated experience managing large, geographically dispersed workforces.

• Exceptional stakeholder and client relationship management skills.

• Strong leadership, coaching, and team development capabilities.

• Excellent verbal and written communication skills.

• Proven ability to manage competing priorities and perform effectively under pressure.

• High level of organisational, problem-solving, and decision-making skills.

• Advanced Microsoft Office Suite skills (Excel, Word, Outlook, and PowerPoint).

Desirable

• Certificate IV in Security and Risk Management or higher.

• Crowd Controller and Security Officer licences (where applicable).

• Experience managing government, healthcare, critical infrastructure, or major retail security contracts.

• First Aid certificate

Benefits and Perks

Allied Security offers a highly competitive remuneration package that exceeds industry standards. Employees benefit from ongoing training, professional development opportunities, and a supportive team environment that promotes career progression and operational excellence.

Location:

The positions are located in Canberra, ACT

ACT License No: 17502993