Mentor - Tweed Heads and Miami

Enterprise & Training Company Limited (ETC) is a leading not for profit provider in employment, training and business services, operating for over 30 years with a delivery footprint across New South Wales and Queensland. We are innovative, progressive and committed to making a positive difference in our communities in which we operate.

At ETC, you’ll be welcomed into a caring, purpose driven organisation where our staff feel valued and heard. You will receive supportive leadership, flexible working options and meaningful development to empower you to make a real difference — and to grow while doing it.

The Role - A Day in the Life of a Mentor

As a Mentor, you will be responsible for providing personalised mentorship to parents and carers to help them navigate their educational and career goals.

Your Key Responsibilities will include;

• Connecting participants with resources such as childcare, housing, financial aid, and educational resources
• Providing advice to participants with employment searches, resume and interview preparation and ensure they are aware, understand and adhere to their compliance requirements and obligations with Centrelink
• Developing tailored action plans that address unique needs and aspirations of each participant and help participants to follow through on personalised action plans
• Facilitating workshops and group sessions to provide additional support and foster a sense of community amongst the participants
• Keep accurate and up to date records of appointments and client communication in accordance with Parent Pathways contractual requirements
• Uphold and promote the Parent Pathways Program goals, contributing to its continuous improvement and success and achievement of organisational KPI’s.

Criteria for Success

• Demonstrated experience in mentoring, coaching, or providing support services, particularly with working parents, carers, or students
• Certificate III or higher in related field such as Community Services 
• Excellent verbal and written communication and interpersonal skills, with the ability to connect and build rapport and trust with diverse participants
• A high level of computer literacy and use of Microsoft Officer suites and other government programs
• Sensitivity to and understanding of the diverse cultural backgrounds and experiences of participants
• Familiarity with community resources and services available to parents and carers, including childcare, housing, and financial aid
• Ability to interpret various guidelines and work within frameworks
• Highly motivated to achieving general employment and training outcomes for participants and organisation's performance and KPI goals
• A recent, clear National Police Check
• A current QLD Blue Card

Why work for ETC

We pride ourselves on offering a positive work culture and environment for employees to achieve their best. We offer a broad range of benefits including;

• Above Awards and competitive salaries
• Salary packaging to increase your take home pay
• An extra week of paid leave after 5 years of service
• A variety of flexible working arrangements on offer to suit individual needs, including compressed work weeks, varied start & finish times, Monthly Accrued Day off (ADO).
• Working from home options if applicable to the role
• Paid day off for your Birthday after probation, Blood Donor, and Community Services Leave
• 8 weeks of paid parental leave - primary carers (3 weeks secondary carers)
• Innovative staff reward and recognition program 
• Health & wellbeing initiatives including discounted Private Health insurance and free annual flu vaccination
• Discounted accommodation and travel offers
• Opportunities for career progression and leadership development including completion of accredited qualifications and leadership programs.
• Access to free Employee Assistance Program for you and your family

We consider our employees as the heartbeat of our organisation. If you’re interested a rewarding career where you can enrich and change people's lives, we want to hear from you!

How to Apply

Click the "Apply Now" button and upload your Resume and Cover Letter to our recruitment portal and complete the online application form.

Applications must be submitted through ETC’s recruitment portal to be considered for the role therefore emailed applications will not be accepted.

Applications close:

25th August 2026 by 11:59pm. Please be advised that ETC reserves the right to close applications early if a suitable candidate is identified prior to the close date.

More information

This position offers 22 hours per week, worked over four days, providing flexibility and work-life balance.

A copy of the Position Description can be viewed here

For more information about this role, please contact Michelle Bissett via email ***************@etcltd.com.au.

For more information about ETC please visit https://etcltd.com.au/

We are an equal opportunity employer and promote great working conditions.  ETC respects diversity in all people and actively encourages applications from all minority groups. We believe that a diverse workforce not only reflects the communities we serve, but also leads to better outcomes for our employees, customers and stakeholders.

Our robust recruitment practices are strictly adhered to during the application and interview process. Applicants should be aware that ETC carries out a variety of checks including, reference checks and compulsory psychometric assessments throughout the shortlisting process. A current National Police Check and Working With Children Check or Blue Card must be provided prior to commencing employment.

ETC is committed to providing a safe environment in which children’s rights, needs and interests are met. We create a culture, adopt strategies and take action to promote child safety and wellbeing and prevent harm to children and young people. ETC is committed to implementing practices in keeping with the National Principles for Child Safe Organisations.

We are dedicated to providing an inclusive and accessible recruitment process. If you require any accommodations or adjustments, please let us know via email ***************@etcltd.com.au and we will work with you to meet your specific needs.

Our Reference: RA26143