Senior Compensation Funds Officer

Senior Compensation Funds Officer

• Clerk Grade: 7/8
• Salary: $116,981 - $129,492 + Super
• Employment Type: Temporary 2 years
• Location: Hybrid work arrangements, Parramatta (office attendance required 2-3 days per week)

An exciting opportunity has arisen within NSW Fair Trading, Rental Branch in the Grants & Funds Team for a Senior Compensation Funds Officer.

We're seeking a motivated individual to provide high-level advice and support services for people making claims under relevant Acts, including case management for people requiring a high level of support. This is a unique role that supports the administration of NSW's statutory compensation schemes, helping consumers access financial redress by providing comprehensive information in line with legislation and support through disputes processes to provide a positive customer experience.

Primary purpose of the role
Supervise and build capability of the team to ensure effective service delivery by allocating and co-ordinating workflows while maintaining a portfolio of claims for assessment.

Key accountabilities:

• Assist in leading the team to ensure it operates efficiently and effectively and contributes to Compensation Funds and Customer Service objectives, including co-ordinating work allocation and undertaking more complex claim matters
• Develop and implement systems and procedures to ensure the achievement of team objectives consistent with Compensation Fund Unit service commitments and quality management principles
• Translate legislative and organisational requirements into operational policies and procedures with a commitment to continuous improvement, reviewing staff performance, providing feedback, arranging appropriate courses and ensuring staff are coached and mentored when required
• Monitor, analyse and evaluate work volumes, report new or emerging issues or trends which may include statistical results and recommend changes and strategies to enhance team and Compensation Funds, Customer Service activities and services
• Prepare high level submissions and complex correspondence as required
• Develop and maintain co-operative and productive working relationships with key stakeholders and external service providers ensuring optimum delivery of services
• Support the training and capability development of team members, identify and reduce errors, and contribute to continuous improvement initiatives.
• Provide support to the business unit in the form of project co-ordination, staff management and various financial and administrative duties when required.

Key challenges:

• Supporting a team within a high volume, high pressure environment, determining priorities and completing projects within tight timeframes
• Maintaining knowledge of a wide range of corporate initiatives and organisational strategies, plans and objectives to respond quickly to changing circumstances and priorities
• Developing processes and plans to enhance team efficiency, acting as a change agent leading staff through change and determining solutions to problems as they arise

To apply for the role:

Please submit your resume of no more than 5 pages for review, together with a cover letter of no more than 2 pages demonstrating your capability for the role.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Judy Torres via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday 18th August 2026 [9:59am]

Careers at Department of Customer Service
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We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

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