Visitor Services Officer - Retail - Melbourne Zoo

• Utilise your retail sales skills to assist our conservation efforts!

• Work in a FUN, DYNAMIC and VIBRANT environment!

• Multiple Seasonal Casual positions

• $37.04 per hour + superannuation

Zoos Victoria operates world-class zoos on four sites: Melbourne Zoo, Healesville Sanctuary, Werribee Open Range Zoo and Kyabram Fauna Park. Our Moral Purpose is - Fighting Extinction and creating a future rich in wildlife. Our vision is to be a world leading zoo-based conservation organisation, working locally and globally to deliver tangible conservation outcomes.

As an integral member of the Retail Department, the Visitor Excellence Retail Officer plays a pivotal role in ensuring exceptional visitor engagement, which in turn significantly contributes to our financial success and conservation initiatives. If you thrive in a dynamic environment, enjoy interacting with people, possess an outgoing and energized personality, and are passionate about brightening someone's day, we invite you to become part of the Visitor Excellence team at Melbourne Zoo's Retail division.

We are seeking individuals who are confident in their communication skills, as they will actively interact with our visitors. They will also promote and enhance the zoo's campaign messages and products, all while ensuring that our visitors have the most extraordinary and unforgettable experience that Melbourne Zoo can provide.

The successful candidate will have:

• A strong focus on delivering exceptional visitor experiences is an absolute necessity.

• Previous experience in prominent retail sectors such as big box retail, fashion, or home and giftware is highly preferred.

• Demonstrated expertise in sales, with a keen emphasis on achieving and exceeding key performance indicators (KPIs), including AVG$, UPT, CONVERSION, and WAP.

• Proficiency in inventory management, encompassing tasks like unpacking, processing, replenishing, and ensuring stock supplies are well-maintained.

• A proactive drive to challenge oneself to reach both individual and company objectives.

• The ability to contribute to the store's efficient operation, adhering to internal policies and procedures.

• Exceptional communication skills, marked by confidence and strong interpersonal abilities.

• A sharp eye for detail and a penchant for organizational excellence.

• A calm and composed demeanour under pressure, coupled with a comfort in high-paced environments.

• Willingness and ability to follow instructions promptly and accurately with a sense of urgency and precision.

Please note:

• All applicants MUST be available the week commencing Monday the 19st of October through to the 23th of October for Induction Day on Monday the 19st of October and subsequent training shifts throughout that week

• All successful applicants must have a current Working with Children's check and a National Police Check

• This is a seasonal casual role with potential for ongoing employment

• All successful applicants must be available to work October 2026 through to end of February 2027

• All successful applicants must be able to work across weekdays, weekends, public holidays, and over the festive period throughout the duration of employment. Please note that Melbourne Zoo operates 365 days of the year

For more information on this role, please refer to the position description available via our careers site.

To apply for this position, please submit a cover letter and resume (only candidates with both submissions will be viewed) through the Zoos Victoria careers page.

For more information on this role, please contact Jazmyn Connor at ••••@zoo.org.au 

Applications close at 5:00pm on Monday 24 August 2025. Please don't delay-applications will be reviewed as they are received, and the role may close earlier than advertised.

At Zoos Victoria we value diversity, celebrate difference and work to be inclusive in everything we do. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, people with disability and people from the LGBTIQA+ community. In addition, Zoos Victoria will provide reasonable adjustments for individuals with disability, illness or injury. If you require adjustments at any stage of the recruitment process, please advise via ••••@zoo.org.au or visit our Inclusion and Diversity page for more information and contact details for any adjustments required.