Banquet Duty Manager

The Company and Hotel

We are ‘relentlessly guest obsessed’ at AccorHotels. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. 

Novotel Sydney Airport hotel features 271 accommodation rooms, a 150 seat a la carte and buffet Restaurant, a Lobby Bar & 11 Conference rooms attracting a wide range of leisure, corporate, and conference guests. As a busy hotel just outside of the International Airport, we have the luxury of being surrounded by the greenery of Cahill Park and Kogarah Golf Course, just along the Cooks River.

 What we Offer

#itsgoodtobeus – Oh, yes it is! We live and breathe by our four principles

1. People Crave Belonging

2. People Want the Real Deal

3. Every Person has a Story

4. People Hate to be Wrong

You’ll learn a lot more about these principles if you come to work for us! Imagine coming to work every day and encouraged to bring your TRUE self to work?!

You will have the opportunity to build your skills and expertise to reach your potential and personal goals. We also provide full laundered uniforms, duty meals, staff parking, benefits and discounts in over 100 countries with Accor as well as access to a number of benefits with our partners.

The Role

An opportunity exists for an experienced Banquet Duty Manager to join Novotel Sydney International Airport. You will have the opportunity to create an unforgettable guest experience. From intimate executive meetings to large-scale conferences and gala dinners, we are hiring for a passionate hospitality leader to oversee the seamless delivery of events.

What You Will Be Doing

• Coordinate event execution with the Food & Beverage Manager, Conference & Events team and Sales & Marketing team to deliver conferences and events

• Oversee event set-up, service delivery and pack down, ensuring every detail is executed to the highest standard

• Manage profit and loss by maintaining inventory, managing labour cost

• Assist the Food & Beverage Manager to meet operational and financial budgets

• Lead, train and develop banquet operations Heartists

• Support reward and recognition within the department to maintain employee engagement and motivation

• Manage all activities and events for the department, before and after each event

• Liaise with guests during the event to ensure operational details and logistics are met

• Maintain accurate service and positive guest relations and ensure product offerings meet company quality standards

• Monitor inventory and maintain departmental equipment and presentation standards.

• Ensure the Work Health & Safety Act and company safety policies are endorsed

Qualifications

• Leadership experience in food and beverage, conferencing, or high-volume hospitality

• Confident communicator with strong team leadership skills

• Pride in presentation and professionalism

• Passionate about great service, quality products, and genuine hospitality

• Proven ability to train, mentor, and develop team members to lift performance and capability

• Calm, organised, and solutions-focused

• Flexible availability, including evenings, weekends, and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts

• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.

• Recognition of service anniversaries and Accor Tenure Milestones.