Team Leader, Claims

With over 1.3 million members RAC is one of WA’s most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be “The driving force for a better WA.”  

Our Claims team plays a vital role in supporting our members during challenging times, and we are looking for a motivated and experienced Claims Team Leader to join our dynamic team. 

About the Role 
As a Claims Team Leader, you will be responsible for leading and coaching a team of specialists to ensure efficient, accurate, and member-centric claims processing. This operational leadership role requires strong people management skills, a solutions-focused mindset, and the ability to drive performance in a fast-paced environment. 

We have 1 role available at our Welshpool office and 1 role at our West Perth office.

Key Responsibilities 

• Lead, support and coach a team of claims professionals to achieve service, quality, and productivity targets. 

• Monitor daily workflows and resource allocation to ensure operational efficiency. 

• Provide technical guidance and decision-making support for complex or escalated claims. 

• Foster a high-performing and engaged team culture through regular feedback, development planning, and performance reviews. 

• Ensure compliance with internal policies, industry regulations, and service-level agreements.

• Identify and implement continuous improvement initiatives to optimise processes and member outcomes. 

• Collaborate with stakeholders across the business to resolve issues, share insights, and improve the end-to-end claims journey. 

About You 

• Proven experience in a leadership role within a claims or operational environment. 

• Willingness to learn and adapt in a continuously evolving environment. 

• Effective communicator with strong interpersonal and conflict resolution skills. 

• Results-driven with a focus on quality, compliance, and customer service. 

• Ability to lead through change and support team resilience in a dynamic environment. 

• Confident in using claims systems, reporting tools, and managing KPIs. 

• Experience managing customer/member disputes within a financially regulated environment is preferred 

What can we offer you? 

• A workplace culture where our people feel valued, respected and empowered 

• Work in flexible ways that meet work/life commitments and support wellbeing 

• Be part of a purpose led organisation that gives back to the WA community 

• An environment that values ongoing career development  

• Free Roadside Assistance and discounts on RAC products and services including Holiday Parks and Resorts, Security, Finance, Auto Services and Insurance 

• Opportunities for community engagement and corporate volunteering  

Apply online – send us your CV showcasing what you can bring to the team. 

Applications Close COB Thursday 3rd September 2026.

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