Technical Success Manager - ANZ

Job Requisition ID #

26WD98020

Position Overview

Autodesk is seeking construction industry professionals who are passionate about advancing digital transformation across the built environment. As a Technical Success Manager (TSM), you will help strategic customers realize measurable business value from Forma (formerly Autodesk Construction Cloud) by designing and implementing scalable workflows, integrations, and data insights.

Reporting to the APAC Senior Manager, Customer Success, you will lead the technical components of customer engagements for some of Autodesk’s largest architecture, engineering and Construction (AEC) customers. Partnering closely with Customer Success Managers, you will translate customer business initiatives into practical Forma solutions that improve project delivery, collaboration, and operational performance. As a trusted technical advisor, you will deliver health checks, workflow design, training, dashboards, and integrations that enable customers to adopt Forma effectively and maximize return on their Autodesk investment.

Responsibilities

Serve as a subject matter expert in Forma, including platform capabilities, limitations, and integration possibilitiesLead technical engagements with customers, analysing workflows and designing solutions that support improved project and construction processesConfigure and optimize Forma workflows including document management, RFIs, submittals, field workflows, and model coordinationDesign dashboards, reports, and analytics that help customers track adoption, project performance, and operational outcomesSupport integrations between Forma and enterprise systems such as ERP platforms, BI tools, and other construction technologies using available APIs and data connectorsConduct technical health checks, workshops, and training sessions that enable scalable platform adoptionPartner with Customer Success Managers to execute initiatives defined in the Customer Success Plan, ensuring technical deliverables support customer business goalsMap customer business initiatives to Autodesk capabilities and industry best practices to drive measurable ROIShare best practices, competitive insights, and customer success stories with the broader Customer Success organizationContribute to industry knowledge and thought leadership through collaboration, customer engagements, and internal knowledge sharing

Minimum Qualifications

5+ years of experience in the AEC industry or AEC technology industryExperience supporting or implementing construction technology solutions across project teams or organizationsStrong understanding of construction workflows and project delivery processesFamiliarity with SaaS platforms and technology adoption in enterprise environmentsExperience creating data dashboards, reporting, or analytics using construction project dataExperience supporting digital transformation or technology change initiatives within construction organizationsAbility to travel as needed to support customer engagements and internal collaboration

Preferred Qualifications

Experience with construction contractors, engineering firms, or BIM/VDC consulting organizationsFamiliarity with construction technology ecosystems, including ERP systems, BIM tools, and project management platformsExperience working with data integrations, APIs, or business intelligence tools such as Power BI

The Ideal Candidate

Passionate about improving the construction industry through technology and better workflowsCurious and analytical, with a strong interest in understanding customer challenges and solving complex problemsComfortable collaborating with stakeholders ranging from project teams to executive leadershipMotivated by helping customers achieve measurable outcomes and realize value from technology investmentsEffective in cross-functional environments and committed to delivering exceptional customer experiences

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Are you an existing contractor or consultant with Autodesk?

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