Implementation Consultant

About us:HSI Donesafe, a HSI Company, is one of the fastest growing cloud-based workplace health, safety, and compliance platforms. Known as "The People's Safety Software", Donesafe is built with the user in mind and is designed to ease the administrative burden and cost of WHS management. Our parent company, HSI, is a leading Environmental, Health and Safety (EHS) and workforce development provider based in the United States that offers safety and workplace training, safety management software, and compliance solutions. Founded in 1977, HSI has seen tremendous growth supported by innovative technology, robust systems, and exceptional customer support. Our mission is to make the workplace and community safer.www.donesafe.comWe have a fantastic opportunity to join our Implementation Team as an Implementation Consultant for a period of 6-months. This position reports to the Senior Implementation Resource Manager.

Requirements

Essential duties and Responsibilities:Kick off the implementation project with clear information on project scope and deliverables.Ensure timely action, and successful delivery of milestones through the entire implementation cycleWork with internal teams to failitate implementationsRaise risks and issues to the Customer promptly.Provid a clean and thorough hand-over following implementation to support or the Customer Success ManagerAssist support with customer specific or technical questionsSuccessfully manage multiple projects concurrentlyUpdate all systems and documentation as required
1. Partner with clients to achieve successful implementations and deliver the following:Attend project meetings, as required.Lead workshops, when requiredWhere possible, configure HSI Donesafe's Injury & Claims Management system to meet their needsFront-end data imports, as requiredLiaising with the clients' workers compensation agents to gather dataWork closely with the Technical Solutions resources during testing and reviewing self-insurance dataIdentify Change Requests and follow the change request processEstimate effort to deliver configuration change requests, when requiredSupport the Go Live preparationSupport and action the deployment taskSupport Hypercare post Go Live2.
2. Undertake the following as an implementation manager in a cross functional project team:Lead Kick off meetingsWork with internal stakeholders and teams to ensure a successful deliveryProvide progress updates on the project, when required
Competencies Adaptability - The ability to balance competing priorities and multiple projects in a fast-paced environment Positive Interactions - You have a positive attitude with strong interpersonal, verbal, and free written communication skills Collaboration - the ability to work with colleagues to meet customer needs Problem Solving - the ability to listen to customers and patiently troubleshoot implementation challenges Impact - provide excellent customer service with the ability to satisfactorily resolve implementation and customer issues Innovation - you are driven; no one needs to push you Customer Focused - provide timely and clear communication, deliver to agreed timelines and provide updates before required to. Qualifications2-4 years' experience within an OHS or workers compensation role highly preferred2+ years of Implementation experience preferredSaaS implementation experience preferredExperience communicating with large and enterprise clients preferredExperience using our injury management & claims system preferredProficient in project management tools, MS Office Applications, experience with CRM tools (Salesforce)
This is an exciting opportunity to join a market leading and rapidly growing function, highly focused on achieving goals and delivering results.

Benefits

Access to a confidential and free EAP Service (Employee Assistance Program)Birthday Bonus Day - A day of paid leave for your birthday!Access to FlareHR Employee Benefits & Discounts, including Novated LeasingTuition Reimbursement - We are constantly looking to foster development and growth which is why we support eligible employees with education expenses. Volunteer Leave - We believe in giving back and supporting activities that serve the community which is why our employee's are entitled to 16 hours of volunteer leave per year to support causes that align with our mission ‘Connection Workplace Safety, Compliance and Employee Development'Free Skin Checks & Flu Vaccines A flexible and hybrid working environment - with free Coffee and Snacks in the office!Office Lunch provided monthly A collaborative and supportive team-based environment