Customer Service Representative

About Royal Foods

We’re an Australian, privately-owned gourmet food company that supplies innovative, quality food products to both the food service sector and independent retailers in Australia.

We’ve been in business for thirty-seven years and we owe our success to our team of highly motivated people who uphold our values and work hard to achieve both our and their own goals.

At Royal Foods our purpose is to enrich the lives of people - including our staff, customers, stakeholders and community - and our continued growth enables us to help more people prosper and grow. 

About our Queensland Customer Service Team

Royal Foods takes customer service very seriously and we pride our ourselves on our high level of customer service. Some days are extremely busy, so it’s essential that everyone works together as a team to get the job done. We are a happy, close team who works hard but still finds time to have a bit of fun together!

The Opportunity
We are looking for a highly organised team player to join our Customer Service Team.

The role is based at our office in Hemmant, Brisbane and will report to our QLD Customer Service Manager.  

This is a part-time position, working 15-25 hours per week. There may be an option to increase hours in 2027. We have a flexible work roster, which means some days will be an early start and finish and other days a late start and finish, but all within the operational hours of 5.00am & 6.00pm, Monday to Friday.

We’re Offering 

• Attractive salary

• 25% Staff Discount

• Free Onsite Parking

• On the job training and skills development

• Excellent workplace culture & working environment

• Work for an Australian owned and operated business that has been operating for over 35 years and continues to grow

Key Responsibilities

• Handle customer order entry, invoicing & credits

• Manage and action customer enquiries via phone, email & our online platform

• Proactively support the Sales Team to deliver exceptional customer service

• General administration & record maintenance

• Flexibility to work any shift between 5.00am & 6.00pm Mon-Fri

Key Capabilities

• High attention to detail

• Problem solving

• Team Player

• Ability to adjust to changing priorities

• Time management

• Proactive, decisive

 About YOU

Our ideal candidate will be a team player with a good work ethic and a friendly, positive attitude.

Are you a quick learner who strives to continually improve? Do you consider yourself to be proactive, trustworthy, accountable and a good communicator? These are all key characteristics required for this role.

To Be Successful in This Role, You Will Have;

• Experience in a customer service role involving data entry & phones an advantage

• Strong computer skills including experience with Microsoft Office suite – Word, Excel & Outlook (Outlook knowledge & skills essential)

• Pronto or similar ERP software experience beneficial but not essential

• Good time management skills and strong attention to detail

• Ability to complete tasks autonomously with a high-level of accuracy

• A strong work ethic and the ability to problem solve, be flexible & multitask

• Strong written and oral communication skills

Learn More About Royal Foods

Visit our website www.royalfoods.com.au

To Apply

Please apply on Seek with a detailed resumé. Our hiring manager is continually reviewing applications, so if you are interested in this position, don’t delay.