Customer Service Officer

Are you an organised, confident, and personable individual who thrives in a fast-paced environment? We are seeking a Part-Time Customer Experience Officer to join our friendly and dedicated team, with the opportunity for the role to grow into a full-time position for the right candidate.As the first point of contact for our clients, you will play a vital role in creating a positive experience while helping keep our busy clinic running smoothly.About the RoleThis is a varied and rewarding role that requires someone who can confidently juggle multiple tasks, communicate effectively with clients, and remain calm under pressure.Your responsibilities will include:Welcoming clients and their pets with warmth and professionalismManaging a busy reception desk and phone systemScheduling appointments and coordinating daily clinic workflowProcessing payments and discussing treatment estimates and costs with clientsMaking follow-up calls regarding treatment estimates, wellness memberships, appointments, and outstanding itemsHandling client enquiries with empathy and confidenceMaintaining accurate records and supporting administrative tasks including managing emails and assisting with social media Working collaboratively with our veterinary and nursing teamsAbout YouThe ideal candidate will:Be comfortable working in a fast-paced environment where priorities can change quicklyHave excellent organisational and multitasking skillsBe confident discussing financial matters, payment options, and treatment estimates with clientsBe comfortable making proactive follow-up phone callsHave strong communication and customer service skillsDemonstrate initiative, attention to detail, and a positive attitudeBe a team player who enjoys helping both people and animalsPrevious veterinary industry experience is desirable but not essentialWhat We OfferSupportive and welcoming team cultureA varied and engaging role where no two days are the sameOngoing training and development opportunitiesStaff discounts and employee benefitsOpportunity for the position to progress from part-time to full-time for the right candidateHow to ApplyIf you're someone who enjoys connecting with people, thrives in a busy environment, and is looking for an opportunity to grow within a veterinary practice, we'd love to hear from you.