Technical Support Analyst

Independent Solutions is an innovative Australian Point of Sale technology provider, and part of Vela Asia Pacific — a wholly owned subsidiary of Constellation Software Inc. (TSX: CSU), a global leader in software and services across public and private sectors.

We're dedicated to helping independent retailers navigate the POS landscape and find the solution that's truly right for them. With the backing of a global organisation and the heart of a close-knit team, we offer a workplace where your contribution genuinely matters.

This isn't your average help desk job. As a Technical Support Analyst, you'll receive in-depth training in our application suite and be empowered to work autonomously through real customer problems — using your initiative, not a script.

Reporting to the Support Services Manager, you'll be front-line for our customers, solving application and hardware issues across a broad retail client base. It's a role where every day is different and the work you do has a direct, visible impact.

This is a permanent, full-time position based at our Brisbane office in Eight Mile Plains. The role participates in a team roster, including rostered shifts and occasional after-hours support.

• Providing first level and interim support across the Independent Solutions application suite

• Investigating and resolving software and business issues using available tools, manuals and support resources

• Identifying and correcting data integrity issues and application faults

• Assisting with software testing, evaluation, validation and documentation

• Proactively building and maintaining knowledge of relevant systems and customer trends

• Taking on tasks as directed by the Support Services Manager

First and foremost, you love making customers happy — resolving their issues quickly and professionally gives you genuine satisfaction. You'll also bring:

• Previous experience in the retail industry

• Strong problem-solving skills and sharp attention to detail

• A passion for computers and Information Technology

• Excellent written and verbal communication skills

• A drive for continuous learning and self-improvement

• An understanding of retail concepts and procedures

• Experience with testing and/or preparing technical documentation (desirable)

• Exposure to SQL and database administration (desirable, not essential)

• Flexibility to work rostered shifts and occasional after-hours support

• Competitive salary commensurate with your skills and experience

• In-depth training and genuine autonomy — we set you up to succeed

• A supportive, fun team culture where people enjoy coming to work

• Career development opportunities within a growing global organisation

• Employee Assistance Program (EAP)

If this sounds like the challenge you've been looking for, we'd love to hear from you. Apply via SEEK to ensure your application goes directly to our Hiring Manager.

Independent Solutions is proud to be an Equal Opportunity Employer.