Duty Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Guest Relations Manager (Duty Manager), you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

What we're looking for:

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.