Guest Service Officer - Concerige

About Us

Residence on Langley Park is a serviced apartment that offers refined and elegant accommodation, providing guests with a sophisticated and luxurious stay experience. We feature upscale amenities, tastefully designed living spaces, and personalised services tailored to meet the needs of discerning travelers seeking a higher standard of comfort and style.

Join Our Team

We are looking for enthusiastic individuals to join our friendly Front Office team. In this pivotal role, you will ensure exceptional guest experiences at our residence. This role will be on a part-time basis.

Main Duties

• Welcome guests upon arrival and assist with check-in procedures.

• Handle guest inquiries, requests, and complaints promptly and professionally.

• Process guest payments and ensure accurate billing.

• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.

• Assist with reservations and room assignments as needed.

• Ensure compliance with hotel policies and procedures.

• Collaborate with the guest services team to continuously improve guest satisfaction and service delivery.

Key Responsibilities

• A passion for customer service and meeting new people.

• Assist guests with luggage in accordance with Work Health & Safety (WH&S) policies.

• Excellent professional communication skills, both verbal and written.

• High level of motivation, self-discipline, and the ability to work independently and as part of a team.

• Availability for morning, evening, and weekend shifts.

• Previous experience in the hotel industry is advantageous.

If you take pride in delivering exceptional guest service and want to be part of a property that values professionalism and teamwork, we’d love to hear from you.

Apply now with your resume and a short cover letter.