Insurance Relationship Coordinator

How will you make an impact?

Are you passionate about making a positive impact to our members dignified retirement?

You’ll play a critical role in supporting our members during key moments, providing timely, compassionate and reliable claims support when it matters most.

The opportunity

Join our dynamic Insurance Claims team in Melbourne and become an integral part of our mission to deliver exceptional service to Hostplus members and claimants. As an Insurance Claims Coordinator, you will have the opportunity to manage end-to-end claims processes, maintain strong relationships with stakeholders, and drive continuous improvement in service excellence. You will also contribute to the efficiency and effectiveness of our claim's operations, helping to reduce complaints and enhance overall performance.

About You

You bring significant experience in claims administration and case managementYour proactive approach ensures strong relationships are built and maintained with stakeholders, fostering an environment of trust and collaboration With a comprehensive understanding of superannuation and life insurance products, you navigate complex situations with confidence and expertise Your adept negotiation and problem-solving skills enable you to effectively manage escalated situations, ensuring resolutions are reached promptly and professionally Exceptional communication skills, both written and verbal, allow you to articulate complex information clearly and concisely, fostering understanding and trust with claimants You have a proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets Your ability to manage declined claims and complaints demonstrates your commitment to providing a positive claim experience and driving continuous improvement Committed to personal and professional development, you actively seek opportunities to enhance your skills and knowledge, staying abreast of industry trends and best practices.

What can we offer you?

Benefits

Our employees are passionate about what we do and are proud to be part of an organisation which helps everyday Australians achieve a brighter future. We value diversity of thought and have an open and flexible workplace. Some industry leading benefits we offer include:

We contribute 3% more to your super on top of the standard employer amountA hybrid and flexible work environmentDedicated per person development budget to support your growthAdditional paid leave over Christmas and New YearAdditional 5 days paid “flex leave”, so that you can take time out when you need it20 weeks paid parental leaveTotal Wellness Program, including benefits such as free flu shots, comprehensive EAP support, access to medical experts and wellness related events throughout the yearCommunity service leaveSalary continuance insuranceAccess to long service leave at 5 yearsAccess to subsidised financial advice

Just to name a few!

About Us

At Hostplus, we passionately provide around 1.9 million members with the best possible service; constantly looking for new ways to deliver better value while helping members get the most out of their super. We are inspired to help our members achieve greater security for their future and ensure they retire with dignity.

Your role at Hostplus will make a difference, whether you're in marketing, financial advice, operations or any of our other divisions - you'll be contributing to ensuring our members retire with the best possible outcomes, and what better feeling is there than knowing your role helps someone to retire with dignity and security?

Our commitment to diversity and inclusion

We are dedicated to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves. We celebrate diversity and believe that different backgrounds and experiences enrich our relationships and bring meaningful benefits to our people, our members, and the communities we serve.

We welcome applications from everyone and if you require any adjustments made during the recruitment process, we encourage you to reach out to us at talent@hostplus.com.au and to let us know how we can support.

How do I apply?

If you are interested in this opportunity, please follow the prompts to make an application.

We have a responsibility to act in the best interests of our members. As part of this, all employment offers are subject to the successful completion of pre-employment screening requirements. These include, but are not limited to, a National Police Check, Bankruptcy and Insolvency Check, and verification of qualifications and professional credentials.

Applicants must also have current and unrestricted work rights in Australia, as sponsorship is not available for this role.