Hotel Receptionist - Guest Service Agent (GSA) - Melbourne

Hotel Receptionist (Guest Service Agent) Melbourne

We are seeking an Accommodation Hotel Receptionist (Guest Service Agent) to join of our Metropole Apartment Hotel in Melbourne. Experience in this position will be highly regarded.

Ideal candidate

You must have a genuine passion for hospitality, a calmness while working under pressure with a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.

Attributes

• A genuine friendly approach to others

• Hotel Front office experience favourably considered

• Demonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-out

• Knowledge of RMS, or similar system is a definite advantage but not essential

• Good knowledge of hotels or the serviced apartment industry and procedures is desirable

• Flexibility to work a varied roster including evenings and possibly weekends

• Professional telephone manner and communication skills

• Computer literacy in Word and Excel is preferred

• Patience and proven ability to work under pressure and meet deadlines

• An eye for detail, professional personal presentation and good organisational skills

• Previous Experience is a definite bonus

• Positive People skills

• Possess an outgoing and friendly personality with a 'can do attitude'

Candidates must be Australian citizens or permanent residents.

Candidates without hospitality background must have customer service experience.

About us

Central Apartment Group operates a National chain of 26 Apartments Hotels (https://www.centralapartmentgroup.com.au). With our head office is located in Brisbane, we specialise in the management and operation of Apartment hotels across Australia. Our philosophy is to create a "home away from home" environment allowing our customers to stretch-out, work and relax in affordable comfort. Our focus is on providing Quality Accommodation in Superior Locations.

If you are someone who takes pride in your work, are looking for a fulfilling and secure role within a Nationally recognised company then look no further as job security is on offer for the right applicant.

Please Note: Only shortlisted applicants will be contacted.