Loan Administration and Operations Manager

Housing Australia is the Australian Government’s independent housing delivery agency. It supports the delivery of Government programs to improve the supply of sustainable, long-term social and affordable housing, and supports home ownership for more Australians. 

Our purpose is to improve housing outcomes for Australians – so when you join us, you're not just building a career, you're building a better Australia.

About the role 

Reporting to the Financial Controller, the Loan Administration & Operations Manager is responsible for overseeing loan administration across the full lending lifecycle, ensuring accurate loan processing, system integrity and compliance. Partnering closely with Treasury, Finance and Legal, you will manage loan operations, support regulatory obligations, and deliver reporting and insights on Housing Australia's loan portfolio performance. 

Key responsibilities 

• Lead Loan Administration & Lifecycle Management: Oversee the end-to-end administration of Housing Australia's loan portfolio, including loan settlements, construction and term lending facilities, drawdowns, restructures, conversions, repayments and loan closures. 
• Ensure Portfolio Compliance & Financial Integrity: Manage loan servicing activities, monitor covenant compliance and collateral requirements, maintain key controls, support audits, and ensure accurate reconciliations, reporting and regulatory compliance. 
• Drive Systems, Reporting & Process Improvement: Act as business owner for the loan management system, optimise loan operations, develop efficient processes and workflows, and deliver portfolio performance reporting and operational insights to senior management. 
• Partner with Stakeholders & Support Strategic Outcomes: Work closely with Treasury, Finance, Legal and external stakeholders to coordinate loan transactions, manage funding requirements, maintain compliance obligations, and support the effective delivery of Housing Australia's lending programs. 

Skills and experience 

• Extensive loan administration experience, with at least 7 years managing loan portfolios and overseeing loan operations across the full loan lifecycle, including settlements, servicing, repayments and loan closures. 
• Strong expertise in construction and development finance, including the administration of staged drawdowns, facility restructures, and the conversion of construction loans to term facilities. 
• Proven leadership capability, with experience leading and developing a small team while driving operational excellence, process improvement and high-quality service delivery. 
• Strong systems, analytical and problem-solving skills, including experience with loan management systems, financial software, portfolio reporting, reconciliations and operational controls. 
• Excellent communication and stakeholder management skills, supported by proficiency in Microsoft Office and the ability to work collaboratively across Finance, Treasury, Legal and business teams. A Bachelor's degree in Finance, Accounting, Business or a related discipline is required. 
• What We Offer 

Meaningful Impact: Contribute to Australia's housing solutions and work together with stakeholders who have a shared ambition to facilitate more housing for more Australians.  

Flexible Work: Our hybrid operating model helps support work-life integration and fosters meaningful connection and collaboration. 

Growth Opportunities: We invest in the development and wellbeing of our people to support personal and professional growth.  

Collaborative Culture: Join a purpose-driven team that works as One Team supporting each other and striving for excellence. 

We would love to hear from you. Please submit your CV, with a cover letter as one document outlining your interest and suitability.  

We are an equal opportunity employer who values and celebrates diversity.  

No recruitment agencies please – we will reach out if we require any agency assistance. Thank you.