Membership Officer

Who you will be working for

CRANAplus is a grass­roots, not-for-prof­it, mem­ber­­ship-based organ­i­sa­tion that was found­ed in 1983. 

We pro­vide a wide range of ser­vices, sup­port and oppor­tu­ni­ties for nurs­es, mid­wives and oth­er health pro­fes­sion­als, to ensure the deliv­ery of safe, high qual­i­ty pri­ma­ry health­care to remote and iso­lat­ed areas of Australia.

CRANAplus is a values-led organisation. For further information on the organisation’s values and strategic direction, please visit: https://www.crana.org.au/who-we-are/strategic-direction/

Recognising the unique demands placed on the remote and isolated health workforce, CRANAplus have developed a suite of services for nurses, midwives, other health professionals and their families including:

• the provision of free 24/7 confidential telephone support
• the delivery of face to face, online and webinar courses tailored to rural and remote health practice.
• wellbeing workshops, guides and newsletters
• scholarships for undergraduate and post graduate students
• grants for professional development opportunities advocacy through our links with government.

How you will make a difference

You’ll make a difference in this role by:

Coordinating and delivering CRANAplus membership activities to support growth, retention, and member engagement. The role provides high-level customer service and proactive relationship management, ensures accurate and timely membership administration, and maintains the integrity of membership systems and data. The position also contributes to continuous improvement of membership processes and service offerings, identifying opportunities to enhance the member experience, increase value, and support innovation in collaboration with Marketing and broader CRANAplus teams.

What you will be doing

Member Services

• Provide customer service and liaise with members to ensure membership retention.
• Participate in planning and implementation of methods that attract new members.
• Ensure member registrations are in accordance with approved timelines and frameworks.
• In collaboration with the Marketing team, promote the benefits of Individual & Corporate membership and Partner program.

Marketing, Programs & Sector Support

• Provide administrative support to the wider workforce support team, including; scholarships, awards and grants program.
• Manage sector employment advertising on the website.
• Provide support for publications and marketing collateral (website advertising, CRANApulse, Magazine).

Administration, Finance, Events & Team Contribution

• Carry out general administration duties as requested.
• Operate information systems/databases and website systems, ensuring data accuracy.
• Manage invoices, payments, and monthly reconciliations within the Membership Department.
• Contribute to organisation, implementation, and evaluation of events and annual conference.
• Contribute to organisation-wide processes, procedures, and systems for quality practice.
• Collaborate across teams to achieve strategic objectives.
• Support other admin staff as required.

Workplace Health & Safety (“WH&S”)

• Always maintain and encourage the highest safety standards
• Comply with all WH&S standards, policies, and procedures
• Report all accidents and/or incidents immediately
• Conduct periodic checks to remove hazards from work areas
• Rectify identified hazards where possible and report as soon as possible.

General Duties

• Always represent CRANAplus in a positive and professional manner
• Contribute equitably to maintaining the cleanliness of the Studio Ness
• Maintain dress-code standards
• Maintain a friendly and approachable attitude towards all employees, members and stakeholders
• Respect all equipment and property and use with care to avoid unnecessary damage
• Complete all other duties as assigned
• Attend meetings and training as required
• Undertake the responsibilities of the position adhering to: Equal opportunity and anti-discrimination legislation and requirements, Workplace Health and Safety(WH&S) legislation and requirements, Legal requirements, Cultural and ethical considerations, and All policies and procedures of CRANAplus

Your areas of knowledge and expertise

ESSENTIAL

• 3-5 years relevant experience within advanced administration provisions.
• Certificate in Business Administration.
• Demonstrated experience across a variety of administration tasks including customer service and financial reconciliation
• Experience working across a range of technology solutions and programs and is adaptable to learning new systems and can apply innovation
• Robust analytical, written communication and information technology skills.
• Ability to multi-task, prioritise work, problem solve and meet deadlines.
• Strong interpersonal and communication skills with the ability to effectively build and maintain professional relationships and work collaboratively with internal and external stakeholders from diverse backgrounds.
• Demonstrates initiative, is self-driven, and can manage multiple and/or competing deadlines to achieve required outcomes.
• Demonstrated knowledge and application of culturally safe practices, and the ability to work respectfully, effectively, and collaboratively with culturally diverse communities.
• A high level of commitment to confidently, sensitivity, professional boundaries and ethics, and a commitment to a fair and inclusive workplace environment.