Op Shop Store Manager - Permanent Full Time (Ferntree Gully)

• Launch our brand NEW second location in Ferntree Gully! Our original Ferntree Gully Village Store is not moving – we are just expanding to support even more animals across the local community.
• Lead a group of volunteers to drive profit, sustainability to help animals in our care!

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’.  RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.

About the Role 

This is a brand-new second location! Our original Ferntree Gully Village store remains open and unchanged – we are simply growing our local presence, so we can help rescue and care for more animals!

The Op Shop Store Manager is responsible for leading a team of volunteers and overseeing the daily operation of the store to ensure its profitability, sustainability and positive presence within the local community.

Duties and Responsibilities  

• Manage, lead and develop a team of volunteers to the highest levels of performance and engagement.
• Provide leadership and support in the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets.
• Provide a high level of service to customers to resolve customer queries and complaints
• Positively represent RSPCA Victoria in the local community.
• Lead effective and efficient stock management, visual merchandising and high-level retail operations
• Provide support to the Op Shop Network Coordinator in the improvement of internal processes and procedures
• Manage the recruitment and induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals.
• Contribute to a positive and inclusive work environment.
• Assist with ensuring a safe working environment whereby volunteers perform their duties safely and adhere to all WH&S policies and procedures.

What we are looking for from you 

• Ability to work 5 days per week across a 7 day roster, with the availability to work Saturdays or Sundays.
• Previous experience in retail management and leadership, ideally within an op-shop environment
• Previous experience working with and managing volunteers.
• Previous experience in a similar role that requires strong administration, customer service and organisational skills
• Demonstrated ability to work in a fast paced and challenging work environment
• Ability to work as part of collaborative team
• High level literacy, numeracy and problem-solving skills

Recruitment Requirements 

• Willingness to undergo a National Police Check
• Valid driver’s license.

What's on offer? 

• Enjoy a consistent work schedule - our store hours are 9am - 5pm, and are closed for all public holidays!
• Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.
• Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
• Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
• Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace benefits provider, Maxxia.
• Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Ready to join a team that makes a difference? 

How to Apply 

To learn more about this job opportunity and view other current openings, please visit our website at rspcavic.org, head to our Employment Opportunities page, and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via ***********@rspcavic.org.au for a confidential discussion.

*Please note we are actively reviewing applications for this position, so if you are interested, please apply as soon as possible**

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.