Information Technology Support Technician

With millions of parcels delivered each year, we pride ourselves with reliable and cost-effective service. 

Established in 2000 in Melbourne, Australia, DAI Post is an Australian-owned company that has been focused on getting parcels safely to you for over 20 years.  We specialize in ecommerce, wholesale international inbound parcel delivery in Australia, New Zealand and Singapore.  

As a forward-thinking global logistics company with a strong emphasis on innovation, technology, and operational excellence, we are on the hunt for an Information Technology Support Technician with two to three years of experience who is willing to work onsite in Padstow.

This is an exciting opportunity to be part of a high-performing team, offering exposure across multiple functions and the opportunity to work with partners in the Philippines, the United States and United Kingdom.  

The Information Technology Support Technician will provide basic technical support to end-users for computer hardware, software, and associated peripherals. This role will require user administration within an M365 environment, access and updates to groups. Ability to provision hardware and troubleshoot hardware and mobile device management. This role will require excellent communication skills, strong problem-solving skills, and a solid understanding of computer hardware, software, networks, and infrastructure.

What you'll need to succeed

• Proactive customer focus – demonstrated customer service focus; genuinely enjoys helping users; patient and resilient when dealing with user enquiries; demonstrated high level communication skills, including the ability to listen and communicate effectively. 

• Demonstrated knowledge of working with Microsoft M365 

• Demonstrated experience of understanding working with IT systems that use workflows. 

• Demonstrated experience of working with IT hardware and delivering it to the end user. 

• Planning and organisation – ability to self-manage and prioritise work to ensure the provision of quality and timely services; ability to multitask in a fast-paced environment with changing business priorities. 

• Self-motivated – demonstrated ability to work independently and deliver timely high-quality outcomes. 

• Collaboration – ability to work collaboratively with a range of IT stakeholders and service providers to ensure delivery of timely and ‘fit-for-purpose’ IT solutions. 

What you'll get in return

You will get the chance to contribute significantly to a global business and be exposed to the latest technologies and will work with a team of highly motivated professionals.