Head of Business Operations - Youth Insearch - NSW / QLD / VIC / Work from Home

• Newly created, hands-on role driving business operations, projects and continuous improvement across a purpose-led organisation.
• Partner with the COO and external Finance, P&C and IT providers to implement stronger systems, processes and ways of working across the organisation.
• Full-time, permanent and fully remote role, open to candidates located across NSW, QLD or VIC.

Impact of the Organisation

Youth Insearch is Australia's leading peer-led youth trauma recovery organisation, empowering young people since 1985. Through transformative support groups and workshops, Youth Insearch fosters vital peer-to-peer connections, equipping participants with the skills to build self-esteem, regain control of their lives and contribute positively to society.

The Impact of the Role

This is a hands-on business operations role for someone who loves turning ideas into action, improving the way organisations work and keeping complex projects moving.

Reporting to the Chief Operating Officer, you will work across Youth Insearch to implement and improve the systems, processes and operational frameworks that support day-to-day effectiveness, compliance and future growth. The role has a broad remit across financial and commercial operations, contracts, procurement, compliance, reporting and organisational improvement.

Youth Insearch operates with an outsourced service model across key functions, including Finance, P&C and IT. Rather than leading large internal teams, you will act as a key internal coordination point, working with external providers and internal stakeholders to ensure priorities are delivered, issues are resolved and initiatives move from planning through to implementation.

You will bring strong project management capability, operational discipline and a willingness to get into the detail. From strengthening reporting and contract processes to improving procurement, systems and cross-functional ways of working, your focus will be on creating practical improvements that make the organisation more efficient and effective.

Technology and AI will also form an important part of this role. Youth Insearch is actively embracing emerging tools and looking for practical ways to embed AI across the organisation to improve efficiency, capability and impact.

This is an ideal opportunity for an experienced finance and operations professional who enjoys variety, takes ownership and gets satisfaction from making things work better.

Key responsibilities include:

• Coordinate financial management, reporting and control activities in partnership with the COO and external finance providers.
• Support budgeting, forecasting, financial planning and regular management reporting.
• Monitor financial performance, coordinate variance analysis and ensure risks and issues are identified and escalated.
• Oversee the day-to-day coordination of payroll, finance operations, audit requirements, funding compliance, acquittals and reporting.
• Coordinate contract management processes, including contract registers, documentation, variations, performance monitoring and risk identification.
• Support compliance with legal, regulatory and funding obligations and maintain strong documentation and audit trails.
• Implement and improve procurement processes, supplier management and sourcing activities.
• Lead and coordinate cross-functional operational projects from planning through to implementation.
• Identify opportunities to simplify processes, improve systems and strengthen organisational efficiency.
• Support financial modelling, costing, business cases, grant submissions, tenders and growth initiatives.
• Coordinate dashboards, KPIs and financial and commercial reporting to support effective decision-making.
• Work closely with external Finance, P&C, IT and specialist providers to ensure agreed priorities and service outcomes are delivered.
• Explore and implement practical uses of AI, automation and emerging technology to improve efficiency and organisational capability.

About You

You’re a hands-on finance and operations professional with strong project management capability and a practical approach to getting things done. You’re financially confident, commercially minded and enjoy working beyond the numbers to improve systems, strengthen processes and turn organisational priorities into practical outcomes.

You will bring:

• Tertiary qualifications in accounting, management, business or a related field. Formal CA/CPA qualifications would be valued but are not essential.
• Strong business operations and project management experience, with a track record of successfully implementing projects and improvements.
• Strong financial and commercial capability, including confidence working with budgets, reporting and financial information.
• The ability to work across multiple functions and coordinate internal stakeholders and external service providers.
• Experience improving systems, processes and operational ways of working.
• Strong organisational skills with the ability to manage competing priorities, maintain momentum and follow through.
• Experience across contracts, procurement, compliance or governance.
• A practical, solutions-focused approach with the willingness to work both at a broader organisational level and in the operational detail.
• Confidence using technology and AI, with curiosity about how emerging tools can improve efficiency, capability and impact.
• Strong relationship-building and communication skills, with the confidence to work closely with senior leaders and external partners.
• High levels of integrity, accountability and sound judgement.

Essential Requirements

• Approved Working with Children Check in the relevant state.
• Clear National Police Check.

Employment cannot commence until these items are verified.

Benefits of Working with Youth Insearch

• Make a genuine difference through meaningful work that directly contributes to better outcomes for young people and their families.
• Enjoy flexible and fully remote working within a culture that recognises family, caring and personal commitments.
• Access salary packaging, professional development, leadership opportunities and employee wellbeing support.
• Join an innovative, values-driven organisation where you can bring new ideas, embrace AI and emerging technologies, and help shape better ways of working.

If you’re an experienced finance and operations professional who enjoys improving systems, leading projects and turning ideas into practical outcomes, this is an opportunity to make a tangible contribution to an organisation creating meaningful social impact.

How to apply

Click "Apply Now". Upload your resume and a 1-2 page cover letter outlining your suitability and interest in the position. If you have any questions or would like a confidential discussion about the role, please contact Chloe Barton at Chloe@impactadvising.com.au using the subject line: Head of Business Operations - Youth Insearch - NSW / QLD / VIC / Work from Home enquiry via EthicalJobs / 0426 161 985.

Applications will be reviewed as they are received, with conversations progressing with suitable candidates throughout the recruitment process. Interviews may commence prior to the closing date, so we encourage early applications.

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We strongly encourage applications from people from diverse backgrounds, including people with lived or living experience of refugee backgrounds. We value a range of experiences, perspectives and career pathways. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.