NSW Embedded Onsite AV Technician

Pro AV Solutions is Australia's leading workplace technology integration organisation with branches in NSW, ACT, QLD, VIC, SA and WA. We design, integrate, support and maintain high quality Audio Visual and Unified Communication systems and solutions into corporate, government, education and defence sectors. Backed by passion, pride, and an unwavering commitment to excellence, we continually strive to set the benchmark in our industry. In 2025, this commitment was recognised nationally, with Pro AV Solutions named by The Australian as one of the Best Places to Work, 2025.

Pro AV Solutions has an exciting opportunity available in our NSW branch to join our Service Team as an Embedded Onsite AV Service Technician. This position is based with a key customer in Sydney’s CBD and is ideal for a technically skilled and customer-focused individual. 

About the Role  This position combines hands-on AV technical support with excellent client service. You will play a key role in ensuring a seamless AV experience by maintaining and troubleshooting onsite AV systems, assisting users, and providing high-quality service delivery. With two of our team members in the Inavate APAC 40 Under 40: Class of 2025, recognised for their merit, character, impact, and potential to shape the future of AV across the region, you will be working alongside the best in the industry.

Key Responsibilities:

• Provide first-line support for AV systems including video conferencing, digital signage, audio systems, control systems, and displays 
• Diagnose and resolve technical issues promptly to minimize downtime 
• Maintain and monitor AV equipment to ensure optimal performance 
• Support meeting setups, live events, and conference calls as required 
• Deliver a friendly and professional service experience for all onsite users 
• Liaise with internal teams and external vendors for escalated issues 
• Contribute to ongoing improvements in AV service delivery 

Key Experience & Capabilities:

• Proven experience in AV installation, support, or maintenance
• Familiarity with major AV platforms and tools (e.g. Crestron, Extron, Zoom, Teams, Cisco Webex)
• Strong troubleshooting skills and a proactive, hands-on approach
• Excellent communication and interpersonal skills
• Ability to work independently in a customer environment
• Relevant certifications (e.g. CTS, Crestron, or Extron) are a plus
• Excellent time management and organisational skills.
• Positive and motivated attitude.
• Diploma level TAFE course similar or equivalent to Cert IV in Information Technology (Networking) or 3 years IT work experience. 

We believe that our people are our greatest asset, and we value and reward committed team members. We have a competitive remuneration package, access to ongoing training and professional development opportunities, access to an employee assistance program, birthday gift vouchers, and more!

We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders and diverse community groups. Your application will be treated with the strictest confidence.

If you’re ready to make an impact and grow your career in AV and UC technology, we’d love to hear from you!