Video Conferencing Officer

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Help keep Victoria's justice system running smoothly through accurate video conference bookings.
• Support court appearances, legal meetings and prisoner services every day.
• Enjoy varied work, real responsibility and a supportive team environment.
• Use your planning skills to make a direct impact across the corrections system.
• 2 x Ongoing, full-time vacancies, earning $81,496 - $98,955 per year, plus super.

What you will do

As video conferencing officer, you will coordinate video conferences that support prisoners, courts and legal services across Victoria.

You will keep bookings accurate, respond quickly to changing priorities and help deliver a safe and reliable service.

You will:

• maintain accurate bookings for court appearances, legal conferences and other video conferencing services
• provide timely advice and scheduling support to prisons, courts, legal professionals and service providers
• maintain databases, manage email enquiries and record accurate statistical information
• provide practical troubleshooting support for video conferencing bookings
• follow scheduling processes and help deliver a safe, secure and efficient corrections service.

About you

There are no mandatory qualifications for this role. You must be able to work a rotating roster between 7am and 7pm Monday to Friday, and between 7am and 4pm on weekends.

You should also have:

• strong scheduling and organisational skills
• sound problem-solving skills and the ability to make informed decisions
• the ability to work well with others, adapt to change and support an inclusive workplace
• a focus on continuous improvement, accurate recordkeeping and high-quality customer service.

To learn even more about this role, please read the position description. If you have any further questions, feel free to email Alyce Gates at ***********@justice.vic.gov.au.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

How to apply

Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and youn g people we have contact with, deliver services to, or are impacted by our work.