Receptionist

About the role

The Receptionist is responsible for providing professional, efficient, and patient-focused reception and administrative services while undertaking additional responsibilities requiring initiative, sound judgement, and a higher level of administrative coordination. In addition to routine reception duties, the role contributes to the effective operation of the practice through staff support, training assistance, management of designated administrative processes, participation in quality improvement and accreditation activities, and resolution of more complex patient and operational matters. The Receptionist works collaboratively with reception staff, practitioners, nurses, allied health professionals, and management to support service delivery, operational efficiency, and continuous improvement across the practice.

Key responsibilities

• Greet patients, visitors, and other stakeholders in a professional and welcoming manner

• Answer telephone calls promptly and direct enquiries appropriately

• Schedule, confirm, and manage patient appointments in accordance with practice procedures

• Manage patient arrivals, departures, and appointment flow

• Respond to general patient enquiries and provide information within approved guidelines

• Maintain a clean, organized, and professional reception environment

• Act as a point of contact for complex reception enquiries and patient concerns

• Register new patients and update patient demographic information accurately

• Process patient payments accurately and maintain payment records

• Maintain confidentiality of patient information at all times

About you

• Demonstrated customer service experience

• Excellent verbal and written communication skills

• Professional presentation and interpersonal skills

• Strong organizational and time management abilities

• Ability to work effectively in a fast-paced environment

• Sound computer literacy and keyboard skills

• Ability to maintain confidentiality and handle sensitive information appropriately

• Ability to work both independently and as part of a team

• Commitment to providing high-quality patient service

• Demonstrated ability to prioritize competing tasks and work with minimal supervision