Group Reservations Agent

GROUP RESERVATIONS AGENT 

• Global brand with opportunity for growth and progression

• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!

• Competitive salary and incentive scheme

At Shangri-La, The Marina, Cairns, we have an excellent opportunity for a Group Reservations Agent to join our Sales and Marketing team. 

You will be working closely with our Revenue Manager and Sales and Marketing Team to coordinate and oversee the administration for all group bookings.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

• Exemplary written and verbal communication skills

• Undertake all group reservation tasks such as actioning release backs, follow up deposit schedules and loading rooming lists

• Ability to work under pressure and problem solve

• Fast and accurate data entry with exceptional attention to detail

• Ability to effectively manage your time and multitask to ensure deadlines and timeframes are met

• Exceptional telephone technique and communication skills

• Previous experience in a Reservations/Front Office Management (preferred)

• Experience using Opera PMS (preferred)

What’s in it for you:

• A competitive salary and incentive scheme 

• Excellent staff benefits; Discounted car parking, generous accommodation benefits and F&B discounts across the group

• Duty meals provided in fully staffed and maintained staff canteen 

• Laundered staff uniform

• Shangri-La Academy offering lifelong development programs 

• Opportunity to work and grow your career in a five-star hotel on the Cairns waterfront 

Please submit your resume together with a covering letter.